---
title: "Customer Contact Centre Cloud Platform"
ocid: "ocds-b5fd17-2ccb4276-972b-4ce7-978c-a4e81818ffbf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ccb4276-972b-4ce7-978c-a4e81818ffbf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2ccb4276-972b-4ce7-978c-a4e81818ffbf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2ccb4276-972b-4ce7-978c-a4e81818ffbf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF ENFIELD"
published: "2025-01-22"
---

# Customer Contact Centre Cloud Platform

Buyer: LONDON BOROUGH OF ENFIELD  
Current stage: Award  
OCID: ocds-b5fd17-2ccb4276-972b-4ce7-978c-a4e81818ffbf

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ccb4276-972b-4ce7-978c-a4e81818ffbf)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2ccb4276-972b-4ce7-978c-a4e81818ffbf.json)

## Summary

The London Borough of Enfield has completed its procurement process for the Council's Customer Contact Centre Cloud Platform under the Crown Commercial Services Framework RM6116, Network Services 3 - Lot 4c, Contact Centre Services. The contract, valued at £1,074,542, runs from 21 January 2025 to 20 January 2030 and includes an initial period of 3 years with an option to extend for 2 additional years. This procurement falls under the industry category of Software Package and Information Systems, with services to be delivered in England. Key dates include the tender period ending on 12 September 2024 and the award date of 11 December 2024.

This tender represents an excellent opportunity for businesses specialising in cloud platforms and contact centre solutions to showcase their expertise and expand their client base within the public sector. The contract's substantial value and extended duration make it particularly advantageous for large-scale enterprises with the capacity to deliver comprehensive customer contact solutions. Companies such as Kerv Experience Limited, the awarded supplier, stand to benefit significantly from the visibility and prestige associated with successfully delivering this high-profile project for the London Borough of Enfield.

## Notice

This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3) It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services. The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aa69c5f2-981b-43dc-bc87-7219063b741f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jan 2025 |
| Submission deadline | 12 Sep 2024 |
| Future notice date | Not specified |
| Award date | 11 Dec 2024 |
| Contract period | 21 Jan 2025 - 20 Jan 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | £1,074,542 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF ENFIELD |
| Locality | ENFIELD |
| Post town | Enfield |
| Postcode | EN1 3XF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI54 Enfield |
| Local authority | Enfield |
| Electoral ward | Town |
| Westminster constituency | Enfield North |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KERV EXPERIENCE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 22 Jan 2025 at 14:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/aa69c5f2-981b-43dc-bc87-7219063b741f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/aa69c5f2-981b-43dc-bc87-7219063b741f
  22nd January 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.enfield.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ccb4276-972b-4ce7-978c-a4e81818ffbf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2ccb4276-972b-4ce7-978c-a4e81818ffbf.json.