---
title: "023.26 Customer Service Specialist Level 3 - AWARD"
ocid: "ocds-b5fd17-2cd5142d-1a2f-4904-a321-9ed91012dfde"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2cd5142d-1a2f-4904-a321-9ed91012dfde"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2cd5142d-1a2f-4904-a321-9ed91012dfde.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2cd5142d-1a2f-4904-a321-9ed91012dfde.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Telford & Wrekin Council"
published: "2026-10-20"
---

# 023.26 Customer Service Specialist Level 3 - AWARD

Buyer: Telford & Wrekin Council  
Current stage: Award  
OCID: ocds-b5fd17-2cd5142d-1a2f-4904-a321-9ed91012dfde

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## Summary

Telford and Wrekin Council sought a training provider to deliver the Customer Service Specialist Level 3 qualification to a newly recruited care-experienced learner. The requirement is for education and training services, with additional learning requirements forming part of the programme. The learner is to be supported in their new post, and the stated delivery location is Telford, Shropshire. This is a focused, individual training requirement rather than a large-scale training programme. The selected provider is Herefordshire Ludlow and North Shropshire College.

The procurement is complete and was awarded to Herefordshire Ludlow and North Shropshire College on 20 October 2026. The recorded award value is £0. The contract period runs from 21 October 2026 to 31 October 2028. The requirement was competed through a restricted procedure, with participation limited to invited suppliers. The tender deadline was 9 October 2026 at 5pm. The published information identifies the Level 3 training requirement but does not set out an evaluation weighting or separate lot structure.

For a provider considering similar future work with Telford and Wrekin Council, this award demonstrates demand for tailored Level 3 customer service training linked to a care-experienced learner’s move into a new role. A credible competitor would need to deliver the Customer Service Specialist qualification and address the additional learning needs set out for this learner, rather than offer a generic course alone. The requirement is individual in scale, so the ability to provide focused learner support and adapt delivery to a specific employment context is central to the work. The award also shows that the council used a restricted competition for this requirement; suppliers would need to be positioned to participate in an invitation-based process.

## Notice

To find a training provider to deliver Customer Service Specialist level 3 to a newly recruited care experienced learner to start in post in November 2026. Please note additional learning requirements outlined in the attached mini competition document.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/277391c9-03e3-4209-bfb9-2c7227c84beb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Oct 2026 |
| Contract period | 21 Oct 2026 - 31 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Telford & Wrekin Council |
| Locality | SHROPSHIRE |
| Postcode area | Telford |
| Postcode | TF3 4JA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Malinslee & Dawley Bank |
| Westminster constituency | Telford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Herefordshire, Ludlow & North Shropshire College |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 20 Oct 2026 at 23:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/277391c9-03e3-4209-bfb9-2c7227c84beb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/277391c9-03e3-4209-bfb9-2c7227c84beb
  20th October 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://telford.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2cd5142d-1a2f-4904-a321-9ed91012dfde. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2cd5142d-1a2f-4904-a321-9ed91012dfde.json.