---
title: "Passenger Assist survey"
ocid: "ocds-b5fd17-2cecee1e-5370-406f-9665-fa2cb3fb7668"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2cecee1e-5370-406f-9665-fa2cb3fb7668"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2cecee1e-5370-406f-9665-fa2cb3fb7668.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2cecee1e-5370-406f-9665-fa2cb3fb7668.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2022-04-29"
---

# Passenger Assist survey

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-2cecee1e-5370-406f-9665-fa2cb3fb7668

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2cecee1e-5370-406f-9665-fa2cb3fb7668)  
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## Summary

The OFFICE OF RAIL AND ROAD is seeking a contractor for the "Passenger Assist survey", aimed at assessing the use and experience of the Passenger Assist service provided by train and station operators in the United Kingdom. This open procedure tender, classified under survey services (CPV code: 79311000), was published on 17 March 2022, with a closing date for submissions on 31 March 2022 at 5pm. The contract, valued at £160,000, will run from 11 April 2022 to 30 June 2024.

This tender presents a significant opportunity for businesses within the survey services sector, particularly small and medium-sized enterprises (SMEs) which are encouraged to participate. The successful contractor will gain access to valuable insights into the performance of transport operators, thereby enhancing their reputation in providing quality services. Companies with expertise in research methodologies, data analysis, and customer experience may find this contract aligns well with their capabilities, enabling them to contribute meaningfully to improving passenger services.

## Notice

The overall aim of the passenger assist survey is to compile information about passenger use and experience of the Passenger Assist service offered by train and station operators, in order to monitor those operators' performance over time and ensure that users' needs and expectations are being met on an ongoing basis. Additional information: This tender closes on 31/03/2022 at 5pm. All communication must be made via the portal (joining instructions attached)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e8aa023c-9653-4778-9d0d-26bc55a23a11 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2022 |
| Submission deadline | 31 Mar 2022 |
| Future notice date | Not specified |
| Award date | 10 Apr 2022 |
| Contract period | 10 Apr 2022 - 1 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £160,000 |
| Lots value | Not specified |
| Awards value | £139,808 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | M.E.L RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 29 Apr 2022 at 11:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e8aa023c-9653-4778-9d0d-26bc55a23a11
- 17 Mar 2022 at 14:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/25c99927-9807-4b35-b883-1a9213d90938

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e8aa023c-9653-4778-9d0d-26bc55a23a11
  29th April 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/25c99927-9807-4b35-b883-1a9213d90938
  17th March 2022 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ad89b1d1-ba2b-4844-97db-55348660f329
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2c953c14-de15-49ed-90d5-98fc7612d9db
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1267591a-153f-4528-bcf8-2ee5d91a5f74
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1fc6f04a-a6b0-46eb-9b5e-45e59ddaa8fa

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2cecee1e-5370-406f-9665-fa2cb3fb7668. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2cecee1e-5370-406f-9665-fa2cb3fb7668.json.