---
title: "Family & Friends Advice Line Contract Award"
ocid: "ocds-b5fd17-2cf30dbf-8e3e-4eac-8a80-e500a28c1b8a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2cf30dbf-8e3e-4eac-8a80-e500a28c1b8a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2cf30dbf-8e3e-4eac-8a80-e500a28c1b8a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2cf30dbf-8e3e-4eac-8a80-e500a28c1b8a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2021-04-23"
---

# Family & Friends Advice Line Contract Award

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-2cf30dbf-8e3e-4eac-8a80-e500a28c1b8a

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## Summary

The Department for Education has awarded the 'Family & Friends Advice Line Contract', aimed at providing essential information and advice services for families, kinship carers, and special guardians involved with children in the care system in England. This service, which is categorised under social work and related services, is valued at £349,899 and was awarded following an open procurement process. The contract period spans from 1st April 2020 to 31st March 2021, and the tender was completed as of 12th March 2020.

This contract could present significant opportunities for businesses specialising in social work, consultancy, or advisory services targeting family support, particularly those experienced in dealing with kinship care. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that deliver tailored support for families dealing with children with special needs may find this tender particularly suitable. With over 200,000 children in the UK raised by kinship carers, providers offering innovative and accessible solutions could successfully tap into this critical market.

## Notice

We are proposing to contract for an information and advice service for families, kinship carers and special guardians. Often these will be carers for children who are either at risk or are already involved in the care system in England. We would expect the service to, at a minimum; provide a telephone and online advice service. There are more than 200,000 children in the UK raised by kinship carers (family and friends carers), normally grandparents or older siblings. These children have often suffered similar adversities to those in the care system. Almost half of carers (54%) say they are bringing up at least one child with special needs, most commonly emotional and behavioural difficulties (85%). Of these carers, only 11% said they are getting the information they need from their Local Authority ('Kinship Care State of Nation 2018, Grandparents Plus).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7972701a-2ba3-456f-ba0d-effa0215838e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Apr 2021 |
| Submission deadline | 23 Dec 2019 |
| Future notice date | Not specified |
| Award date | 12 Mar 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £349,899 |
| Lots value | Not specified |
| Awards value | £349,899 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FAMILY RIGHTS GROUP |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85300000 - Social work and related services

## Release History

- 23 Apr 2021 at 08:36 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7972701a-2ba3-456f-ba0d-effa0215838e
- 23 Apr 2021 at 08:34 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7972701a-2ba3-456f-ba0d-effa0215838e
- 3 Jun 2020 at 17:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7972701a-2ba3-456f-ba0d-effa0215838e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7972701a-2ba3-456f-ba0d-effa0215838e
  23rd April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8a5fdf53-ab37-47d2-8663-22460d5cd28b
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c18d0b0e-690f-42bd-93f5-5faea668ecda
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2cf30dbf-8e3e-4eac-8a80-e500a28c1b8a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2cf30dbf-8e3e-4eac-8a80-e500a28c1b8a.json.