---
title: "Customer Service Practitioner"
ocid: "ocds-b5fd17-2d048180-3a75-4aab-8ceb-e6d4f5921f2b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2d048180-3a75-4aab-8ceb-e6d4f5921f2b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2d048180-3a75-4aab-8ceb-e6d4f5921f2b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2d048180-3a75-4aab-8ceb-e6d4f5921f2b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS BSA"
published: "2024-04-24"
---

# Customer Service Practitioner

Buyer: NHS BSA  
Current stage: Award  
OCID: ocds-b5fd17-2d048180-3a75-4aab-8ceb-e6d4f5921f2b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2d048180-3a75-4aab-8ceb-e6d4f5921f2b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2d048180-3a75-4aab-8ceb-e6d4f5921f2b.json)

## Summary

The NHS Business Services Authority (NHS BSA) has awarded a contract for Customer Service Practitioner apprenticeships. The procurement method used was "selective," with the contract being a call-off from a dynamic purchasing system. The contract value is £40,950 in GBP, with a contract period starting from June 3, 2024, and ending on February 2, 2026.

This tender presents an opportunity for businesses in the e-learning and customer services industry categories. The contract, awarded to Lifetime Training Group Limited, is suited for businesses looking to offer customer service training and apprenticeships. Companies interested in providing services in Newcastle Upon Tyne, United Kingdom, should consider this opportunity for business growth.

## Notice

This contract is for the award of the Customer Service Practitioner apprenticeship.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cf4799d1-cfff-4ac7-b0c5-f08be28f5525 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Apr 2024 |
| Submission deadline | 1 Feb 2024 |
| Future notice date | Not specified |
| Award date | 23 Apr 2024 |
| Contract period | 2 Jun 2024 - 2 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,950 |
| Lots value | Not specified |
| Awards value | £40,950 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BSA |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LIFETIME TRAINING GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 79342300 - Customer services
- 80420000 - E-learning services

## Release History

- 24 Apr 2024 at 11:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cf4799d1-cfff-4ac7-b0c5-f08be28f5525

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cf4799d1-cfff-4ac7-b0c5-f08be28f5525
  24th April 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/77b8e61f-88d2-4a3f-a5fe-6ff3882c3bdc
  Customer Service Pracitioner L2_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2d048180-3a75-4aab-8ceb-e6d4f5921f2b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2d048180-3a75-4aab-8ceb-e6d4f5921f2b.json.