---
title: "The Provision of a Patient Experience and Engagement Support Service on behalf of NHS Leeds Clinical Commissioning Groups Partnership"
ocid: "ocds-b5fd17-2d1d40ec-eec7-4f52-8697-4c3d0f37539d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2d1d40ec-eec7-4f52-8697-4c3d0f37539d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2d1d40ec-eec7-4f52-8697-4c3d0f37539d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2d1d40ec-eec7-4f52-8697-4c3d0f37539d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SHARED BUSINESS SERVICES LTD (NHS SBS)"
published: "2017-11-23"
---

# The Provision of a Patient Experience and Engagement Support Service on behalf of NHS Leeds Clinical Commissioning Groups Partnership

Buyer: NHS SHARED BUSINESS SERVICES LTD (NHS SBS)  
Current stage: Award  
OCID: ocds-b5fd17-2d1d40ec-eec7-4f52-8697-4c3d0f37539d

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## Summary

The NHS Shared Business Services Ltd (NHS SBS) has successfully awarded a contract titled "The Provision of a Patient Experience and Engagement Support Service" on behalf of the NHS Leeds Clinical Commissioning Groups Partnership. This procurement process is classified under the services category, specifically focusing on research and development consultancy services and education and training services. The contract, valued at £570,000, spans a duration of three years from 1st January 2018 to 31st December 2022, with the possibility of a two-year extension. The procurement method employed was an open procedure, and the tender concluded on 4th August 2017 in the Yorkshire and the Humber region, United Kingdom.

This tender presents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to engage in the healthcare sector. Companies that specialise in patient engagement, research consultancy, or training services will find themselves well-positioned to compete for similar contracts in the future. The emphasis on affordability and long-term support services reflects a strong demand for innovative and effective solutions in patient experience management, which could lead to sustainable growth and partnerships in the sector.

## Notice

NHS SBS acted on behalf of the NHS Leeds North, Leeds South and East and Leeds West Clinical Commissioning Groups (CCGs) known as NHS Leeds Clinical Commissioning Groups Partnership who worked closely together across Leeds to appoint an independent engagement. The Affordability Threshold was PS114,000 per annum and the Contract will be for a duration of 3 years with the option to extend for a further 2 years and all figures forthwith includes the option to extend.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/396e4c7f-4212-4502-8781-b0be85d201dd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Nov 2017 |
| Submission deadline | 4 Aug 2017 |
| Future notice date | Not specified |
| Award date | 28 Sep 2017 |
| Contract period | 1 Jan 2018 - 31 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £570,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SHARED BUSINESS SERVICES LTD (NHS SBS) |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS15 8ZB |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Garforth & Swillington |
| Westminster constituency | Leeds East |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOLUNTARY ACTION LEEDS |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 80 - Education and training services

### Codes

- 73000000 - Research and development services and related consultancy services
- 73200000 - Research and development consultancy services
- 80000000 - Education and training services

## Release History

- 23 Nov 2017 at 23:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/396e4c7f-4212-4502-8781-b0be85d201dd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/396e4c7f-4212-4502-8781-b0be85d201dd
  23rd November 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2d1d40ec-eec7-4f52-8697-4c3d0f37539d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2d1d40ec-eec7-4f52-8697-4c3d0f37539d.json.