--- title: "Front End Services UK" ocid: "ocds-b5fd17-2d444f7c-7f73-44a2-9bec-17269aee6500" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2d444f7c-7f73-44a2-9bec-17269aee6500" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2d444f7c-7f73-44a2-9bec-17269aee6500.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2d444f7c-7f73-44a2-9bec-17269aee6500.json" source: "Contracts Finder" current_stage: "Tender" buyer: "HOME OFFICE" published: "2017-08-08" --- # Front End Services UK Buyer: HOME OFFICE Current stage: Tender OCID: ocds-b5fd17-2d444f7c-7f73-44a2-9bec-17269aee6500 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2d444f7c-7f73-44a2-9bec-17269aee6500) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2d444f7c-7f73-44a2-9bec-17269aee6500.json) ## Summary The Home Office is conducting a tender for the delivery of Front End Services (FES) in the UK, aiming to support over 780,000 customers annually in their immigration applications. This procurement is classified under the services category and is valued at £91,000,000 over a five-year period, which includes a potential two-year extension. The tender period concludes on 4th September 2017, and the contract is expected to start on 19th March 2018 and run until 18th March 2021. The procurement method utilised is selective with a negotiated procedure, and services will be required across the United Kingdom and beyond, including the British Overseas Territories and the Channel Islands. This tender presents significant opportunities for businesses specialising in biometric technology, data capture services, and digital solutions, particularly those well-versed in identity verification and customer service enhancements. SMEs are encouraged to participate, as the scope includes core services like biometric capture and identity checks, as well as potential added value services that could complement the main offerings. Companies capable of providing innovative and compliant solutions can leverage this contract to expand their reach and capabilities in the public procurement landscape. ## Notice The Home Office acting through UK Visas and Immigration (UKVI) is the Authority procuring the delivery of Front End Services (FES) in the UK. On current forecasts, over 780,000 customers are expected to use FES (UK) each year to support their applications to either extend their stay, settle or to pursue British nationality. FES (UK) is expected to be available to customers from October 2018. The PS91,000,000 value refers to a five year service duration, including a two year optional extension that may be required at the Authority's absolute discretion. The services in the scope of this procurement fall into three main categories; Core Services * Biometric capture, * Identity check; and * Digitisation of supporting evidence. The FES (UK) Supplier will be required to provide the biometric capture hardware and software and transmit individuals' biometric data in a way that reconciles with the Authority systems. All identity documents and supporting evidence will be checked and digitised or electronically sourced and transmitted in a way that reconciles with Authority systems. The FES (UK) Supplier will be required to provide the digitisation or electronic sourcing solution and any hardware and software. The FES (UK) Supplier will undertake an identity check to confirm the customer has the same details and physical appearance as the identity document photo. Priority Services The FES (UK) Supplier will be required to support UKVI Priority Services that provide faster decision alternatives to the standard service. They will be required to identify Priority Service customers and ensure service interaction is undertaken in line with UKVI defined timescales. Added Value Services The FES (UK) Supplier will provide optional services which a customer may choose to purchase in addition to the Core Services in order to supplement and/or enhance their experience (referred to as Added Value Services (AVS)). The FES (UK) Supplier will be expected to develop and continually evolve its range of AVS, through its knowledge of the market. The revenue generated by these AVS would in turn contribute to reducing the price payable by the Authority for the services provided under the contract. The AVS could offer additional convenience, comfort and assistance to customers and could include variations on delivery of Core Services. The Authority expects the FES (UK) Supplier to ensure that any AVS provided should not comprise any age restricted or otherwise illegal or inappropriate services, nor any services that could be seen as or are detrimental to the reputation of the Authority. Potential Future Services Interviewing services, if required, would need to be facilitated for the customer through digital solutions by a FES (UK) Supplier. The FES (UK) Supplier would be expected to provide the premises, hardware and software required to ensure connectivity with Home Office systems to allow for Authority interviewers to conduct remote interviews, should this servi ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7e180dec-431e-4f05-9246-ad4b5bbb1de2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Aug 2017 | | Submission deadline | 4 Sep 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 19 Mar 2018 - 18 Mar 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £91,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HOME OFFICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 4DF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 31 - Electrical machinery, apparatus, equipment and consumables; lighting - 32 - Radio, television, communication, telecommunication and related equipment - 35 - Security, fire-fighting, police and defence equipment - 48 - Software package and information systems - 64 - Postal and telecommunications services - 66 - Financial and insurance services - 72 - IT services: consulting, software development, Internet and support - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 31711310 - System for recording attendance - 32333000 - Video recording or reproducing apparatus - 35125110 - Biometric sensors - 48515000 - Video conferencing software package - 64120000 - Courier services - 66172000 - Financial transaction processing and clearing-house services - 72313000 - Data capture services - 72314000 - Data collection and collation services - 72317000 - Data storage services - 75110000 - General public services - 75130000 - Supporting services for the government - 79500000 - Office-support services - 79999100 - Scanning services ## Release History - 8 Aug 2017 at 11:12 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7e180dec-431e-4f05-9246-ad4b5bbb1de2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/7e180dec-431e-4f05-9246-ad4b5bbb1de2 8th August 2017 - Opportunity notice on Contracts Finder - http://ted.europa.eu/udl?uri=TED:NOTICE:310539-2017:TEXT:EN:HTML&src=0 OJEU notice ## Notice URLs - https://www.gov.uk/government/organisations/home-office ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2d444f7c-7f73-44a2-9bec-17269aee6500. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2d444f7c-7f73-44a2-9bec-17269aee6500.json.