---
title: "Speak Up Helpline"
ocid: "ocds-b5fd17-2d50952a-7c03-41f1-a64d-c17a69d37e9a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2d50952a-7c03-41f1-a64d-c17a69d37e9a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2d50952a-7c03-41f1-a64d-c17a69d37e9a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2d50952a-7c03-41f1-a64d-c17a69d37e9a.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (LONDON)"
published: "2023-12-19"
---

# Speak Up Helpline

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (LONDON)  
Current stage: Planning  
OCID: ocds-b5fd17-2d50952a-7c03-41f1-a64d-c17a69d37e9a

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## Summary

The Department of Health and Social Care (London) is planning a tender process for the procurement of the "Speak Up Helpline" service. The tender is in the planning stage and involves providing a signposting Speak up helpline and online tool for NHS and social care workers. It is a service procurement classified under the Call Centre industry category, with an estimated contract value of £362,530. The procurement involves early engagement ending on 12th July 2022.

This tender by the Department of Health and Social Care (London) presents an opportunity for businesses specialising in call centre services and miscellaneous business-related services to compete for a contract worth up to £362,530. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are deemed suitable to participate in this procurement. The tender process aims to solicit feedback from the market to shape the final specifications and procurement approach.

## Notice

The Department of Health and Social Care is looking to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers. Intended contract term: 12 months with the option to extend for up to 24 months. Estimated contract value (including extensions): PS162,530 (plus PS200,000 as maximum value of a potential variation in years 2 & 3 of the contract, excluding VAT. Therefore, possible total value for the duration of the contract PS362,530 The DHSC is issuing this early engagement to seek information and feedback from the market on the specifications and approach for this project. For avoidance of doubt this is not a call for competition, the purpose is to advise the market on the forthcoming DHSC procurement and seek feedback from the market that may inform the final specification and/or procurement approach to the services. This market engagement process do not form part of the formal procurement process. When the formal procurement process commences any supplier may join the competition and all supplier bids will be evaluated on the same basis. A Market Consultation Questionnaire and draft Specifications are attached to this notice. The completed questionnaire can be returned via email ccsinbox@dhsc.gov.uk quoting 'Speak Up'. The deadline to submit the questionnaire: no later than 12th July 2022, 5pm.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/44b63631-051e-4192-ae86-175881cd749a |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Dec 2023 |
| Submission deadline | Not specified |
| Future notice date | 12 Jul 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £362,500 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (LONDON) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre
- 79990000 - Miscellaneous business-related services

## Release History

- 19 Dec 2023 at 15:04 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/44b63631-051e-4192-ae86-175881cd749a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/44b63631-051e-4192-ae86-175881cd749a
  19th December 2023 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/90ff1282-a91c-4544-8f41-3120da459ad7
  Speak Up Market Consultation
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a304b021-5054-41d0-8599-df52e310c4d6
  Specificationv4

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2d50952a-7c03-41f1-a64d-c17a69d37e9a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2d50952a-7c03-41f1-a64d-c17a69d37e9a.json.