---
title: "CA14802 - MyKarbon Customer Portal App for Karbon Homes"
ocid: "ocds-b5fd17-2d5e13b0-0e9f-49f5-a3ff-1bebe0490e54"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2d5e13b0-0e9f-49f5-a3ff-1bebe0490e54"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2d5e13b0-0e9f-49f5-a3ff-1bebe0490e54.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2d5e13b0-0e9f-49f5-a3ff-1bebe0490e54.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KARBON HOMES"
published: "2025-07-11"
---

# CA14802 - MyKarbon Customer Portal App for Karbon Homes

Buyer: KARBON HOMES  
Current stage: Award  
OCID: ocds-b5fd17-2d5e13b0-0e9f-49f5-a3ff-1bebe0490e54

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2d5e13b0-0e9f-49f5-a3ff-1bebe0490e54)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2d5e13b0-0e9f-49f5-a3ff-1bebe0490e54.json)

## Summary

The procurement process led by Karbon Homes focuses on the development of the MyKarbon Customer Portal App. This initiative aims to enhance customer experience through improved digital services, focussing specifically on communication software. The procurement falls under the 'goods' category within the industry, and the project spans various geographical locations, including the United Kingdom and beyond. The open procedure method was utilised, commencing with the tender period ending on 4th November 2024, followed by the contract period set from 31st December 2024 to 30th December 2028. The award update was published on 11th July 2025, with PLENTIFIC LTD selected as the supplier, and the contract holds a value of £2,116,782.

This tender offers significant business growth opportunities for companies specialising in digital communication and contact management software. Particularly, small and medium-sized enterprises (SMEs) can benefit from this procurement due to its openness to newcomers in the industry. By collaborating with a prominent organisation like Karbon Homes, businesses can expand their reach and improve their portfolio by contributing to a high-impact digital enhancement programme. The project facilitates long-term engagement over four years, allowing businesses to refine their expertise and establish themselves in the public procurement sector.

## Notice

One of Karbon's 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It's essential that we make it easier, reliable and secure for our customers & that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we're committed to continue to enhance our digital services offering To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA14802. Not registered: Visit https://suppliers.multiquote.com then register and quote CA14802 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ca09f9c9-3909-4ec1-9d2f-d89ecc78e832 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jul 2025 |
| Submission deadline | 30 Dec 2024 |
| Future notice date | Not specified |
| Award date | 18 Oct 2024 |
| Contract period | 31 Dec 2024 - 30 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £2,116,782 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KARBON HOMES |
| Locality | NEWCASTLE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8EG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PLENTIFIC |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48333000 - Contact management software package
- 48510000 - Communication software package

## Release History

- 11 Jul 2025 at 18:00 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ca09f9c9-3909-4ec1-9d2f-d89ecc78e832
- 18 Oct 2024 at 19:12 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ca09f9c9-3909-4ec1-9d2f-d89ecc78e832

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ca09f9c9-3909-4ec1-9d2f-d89ecc78e832
  18th October 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- https://suppliers.multiquote.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2d5e13b0-0e9f-49f5-a3ff-1bebe0490e54. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2d5e13b0-0e9f-49f5-a3ff-1bebe0490e54.json.