--- title: "Framework agreement for Clinical Communication Tools 2021 for NHS Organisations" ocid: "ocds-b5fd17-2d6106df-5427-450f-a3cc-69e7b99b43c9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2d6106df-5427-450f-a3cc-69e7b99b43c9" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2d6106df-5427-450f-a3cc-69e7b99b43c9.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2d6106df-5427-450f-a3cc-69e7b99b43c9.json" source: "Contracts Finder" current_stage: "Planning" buyer: "SOUTH CENTRAL AND WEST COMMISSIONING SUPPORT UNIT" published: "2021-08-25" --- # Framework agreement for Clinical Communication Tools 2021 for NHS Organisations Buyer: SOUTH CENTRAL AND WEST COMMISSIONING SUPPORT UNIT Current stage: Planning OCID: ocds-b5fd17-2d6106df-5427-450f-a3cc-69e7b99b43c9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2d6106df-5427-450f-a3cc-69e7b99b43c9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2d6106df-5427-450f-a3cc-69e7b99b43c9.json) ## Summary The South Central and West Commissioning Support Unit is preparing a framework agreement for Clinical Communication Tools 2021 aimed at NHS organisations across the United Kingdom. The procurement process is currently in the Planning stage, with an engagement end date set for 3rd September 2021 at 12:00. This initiative is being established to enhance communications and task management systems within the NHS, by moving away from outdated methods such as pagers and facilitating secure and efficient sharing of clinical information. Interested suppliers are encouraged to complete a Market Engagement Questionnaire available through the In-tend eTendering portal. This tender represents a significant opportunity for businesses, particularly those specialising in communication software and IT services related to health technology. Companies offering solutions like secure messaging systems, mobile applications, and task management tools will find this framework particularly relevant. Small and medium-sized enterprises (SMEs) looking to engage with the NHS supply chain are well-suited to participate, especially those that can provide scalable solutions capable of addressing critical staffing efficiencies and clinical needs across multiple NHS organisations. ## Notice The National Health Service Commissioning Board on behalf of NHSX, which is a joint unit formed by both NHS England and NHS Improvement and the Department of Health and Social Care (the Commissioner). The Commissioner is now looking to refresh (re-procure) the Clinical Communications Tool framework to continue with the core aims of modernising the communications and tasks management systems throughout the NHS. NHS organisations require dedicated modern communications and task management systems to enable staff time to be saved by reducing their need to use the historic 'bleep' system or by sending emails and numerous telephone calls. Staff need to share clinical information quickly and securely whilst at work (including between NHS Organisations and associated service Providers to the NHS), using tools that can be turned off when not at work. The National Health Commissioning Board is continuing to look at Clinical Commissioning Tools services in the NHS, which include the following interventions: Address critical pain points for clinical and/or operational teams. Release time for individuals and teams of NHS staff. Enable streamlined care for patients. Support with patients transfer of care within and between NHS organisations and associated service Providers to the NHS. Readily be able to scale widely across the NHS with at least 1 established use case. Have an online presence and/or WebApp available. Be downloaded onto mobile devices or tablet devices. The Market Engagement Questionnaire (MEQ) has been developed for completion by Suppliers. To access the MEQ, Suppliers need to register with the Commissioner's online portal In-tend (eTendering portal). The Commissioner asks for completed MEQs to be returned in accordance with the instructions set out in the MEQ by 3rd September 2021 at 12:00. The proposed scope of services is: Lot 1 - Secure CCT / Messaging app - two-way messaging including basic image / video sharing. Please note that detailed requirements will be set out in the application specification. Lot 2 - Secure CCT / Messaging App premium plus Enhanced Functionalities (defined below) Lot 3 - Secure CCT / Messaging App premium plus Enhanced Functionalities and Additional Functions (as defined below) Enhanced Functionalities: image / video transfer, task management, API integration and Interoperability with other clinical solutions and alert functionality, (including crash bleep replacement & break through silence if available), NHS directory. Please note that detailed requirements will be set out in the application specification. Additional Functions: signposting, platform for Clinical A&G dialogue / communications. Please note that detailed requirements will be set out in the application specification. Suppliers will be able to bid for multiple Lots. Additional information: This PIN is to enable the Commissioner to gather information. It is not the call for competition and does not constitute a commitment by the Commissioner to undertake any procurement exercise. The Commissioner reserves the right to change its approach or specifications. Further material is available after registration on the In-Tend portal https://in-tendhost.co.uk/scwcsu/aspx/Home (https://in-tendhost.co.uk/scwcsu/aspx/Home) This framework is being established for NHS Organisations in England and including Wales, Scotland Northern Ireland and any Public Sector Organisations. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d01c821d-f1a6-4df9-9306-9f05d1f5b123 | | Notice type | Market Engagement Notice | | Procurement type | Framework | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Aug 2021 | | Submission deadline | Not specified | | Future notice date | 3 Sep 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SOUTH CENTRAL AND WEST COMMISSIONING SUPPORT UNIT | | Locality | TORQUAY | | Post town | Torquay | | Postcode | TQ2 7FF | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK4 Devon | | ITL 3 | TLK42 Torbay | | Local authority | Torbay | | Electoral ward | Shiphay | | Westminster constituency | Torbay | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48510000 - Communication software package - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 25 Aug 2021 at 07:31 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/d01c821d-f1a6-4df9-9306-9f05d1f5b123 - 24 Aug 2021 at 17:08 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/d01c821d-f1a6-4df9-9306-9f05d1f5b123 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d01c821d-f1a6-4df9-9306-9f05d1f5b123 25th August 2021 - Early engagement notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/scwcsu/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2d6106df-5427-450f-a3cc-69e7b99b43c9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2d6106df-5427-450f-a3cc-69e7b99b43c9.json.