--- title: "CCHR19A76 - The Provision of Customer Experience (CX) Training for GCS" ocid: "ocds-b5fd17-2da4891e-838b-4406-9130-9cb7d329e08b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2da4891e-838b-4406-9130-9cb7d329e08b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2da4891e-838b-4406-9130-9cb7d329e08b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2da4891e-838b-4406-9130-9cb7d329e08b.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CABINET OFFICE : CABINET OFFICE" published: "2020-02-05" --- # CCHR19A76 - The Provision of Customer Experience (CX) Training for GCS Buyer: CABINET OFFICE : CABINET OFFICE Current stage: Tender OCID: ocds-b5fd17-2da4891e-838b-4406-9130-9cb7d329e08b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2da4891e-838b-4406-9130-9cb7d329e08b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2da4891e-838b-4406-9130-9cb7d329e08b.json) ## Summary The Cabinet Office is currently in the tender stage of a procurement process for "CCHR19A76 - The Provision of Customer Experience (CX) Training for GCS". This procurement, classified under personnel-training services, is based in Wales and aims to deliver monthly training sessions to approximately 15 to 18 attendees per session, commencing on 4th March 2020 and concluding on 3rd March 2021. The tender period closes on 18th February 2020 and has a total contract value of £100,000. Potential suppliers must register with the Crown Commercial Service e-Sourcing Suite and possess a valid DUNS number to participate in this opportunity. This tender provides significant opportunities for businesses specialising in training services, particularly those offering customer experience enhancements. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to apply, as the procurement process actively seeks to engage these sectors. This is an excellent chance for training providers who can tailor their offerings to meet the specific needs of government clients, thereby expanding their reach and portfolio. ## Notice A one day training module (to commence 9.30am/10.00am - concluding 16.00pm/16.30pm) delivering to an anticipated 15 - 18 GCS attendees per session. Delivery to be monthly on a date to be arranged and agreed between supplier and GCS. Additional information: Potential Providers must first be registered on the Crown Commercial Service e-Sourcing Suite in order to respond to the Procurement. If you have not yet registered on the e-Sourcing Suite, this can be done online at https://crowncommercialservice.bravosolution.co.uk following the link 'I am a New Supplier User'. Please note that, to register and to enable any subsequent contract award, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering. Potential Providers should note that it could take up to 10 working days to obtain a DUNS number. Full instructions for registration and use of the system can be found at: http://gps.cabinetoffice.gov.uk/i-am-supplier/respond-tender Once you have registered on the eSourcing tool, you will be able to express your interest in this specific procurement. Your registered user will receive a notification email to alert them once this has been done. Note: If you require additional users from your organisation to see the Invitation to Tender ITT, do not repeat the registration process as this will create a new separate organisation account; instead the registered user can add additional users to the existing supplier organisation account via "User Management" > "Manage Users" > "Users" > "Create". To express your interest in this procurement: 1) Login to the eSourcing Suite portal; 2) On the dashboard select the link ITTs open to all suppliers; 3) On the "ITTs Open to All Suppliers" webpage you will see one or more procurements listed, click on the procurement name you wish to access; 4) Click on 'Express Interest' at the top of the next screen; 5) You can now access the published documents in the eSourcing Suite portal. It is advised however that Potential Providers register as soon as practically possible in order to have a sufficient amount of time to respond. For technical assistance on use of the e-Sourcing Suite please contact the Customer Service Centre: Telephone: 0345 410 2222 Email: eEnablement@crowncommercial.gov.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/db138409-4052-4167-bde9-58e759487c6e | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - Open Market Competition | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Feb 2020 | | Submission deadline | 18 Feb 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 4 Mar 2020 - 3 Mar 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CABINET OFFICE : CABINET OFFICE | | Locality | NEWPORT | | Post town | Newport | | Postcode | NP10 8QQ | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL54 Monmouthshire and Newport | | Local authority | Newport | | Electoral ward | Tredegar Park and Marshfield | | Westminster constituency | Newport West and Islwyn | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 80 - Education and training services ### Codes - 79632000 - Personnel-training services - 80500000 - Training services - 80510000 - Specialist training services - 80511000 - Staff training services - 80521000 - Training programme services - 80522000 - Training seminars ## Release History - 5 Feb 2020 at 10:34 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/db138409-4052-4167-bde9-58e759487c6e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/db138409-4052-4167-bde9-58e759487c6e 5th February 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/f51a136c-c3c7-4151-ab72-3d6b529b525b Attachment 1 - About The Procurement Open Market - https://www.contractsfinder.service.gov.uk/Notice/Attachment/b05cf05a-a34c-4526-b382-c6684fd7247f Attachment 2 - How To Bid Including Evaluation Criteria - https://www.contractsfinder.service.gov.uk/Notice/Attachment/cba94365-911a-4208-9114-68a4c66f5d3b Attachment 3 - Statement of Requirements - https://www.contractsfinder.service.gov.uk/Notice/Attachment/cd04ce47-603e-4632-b715-0d19a86623c3 Attachment 4 - Pricing Schedule - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c2c1a370-7360-4657-a36c-85522701e53f Attachment 5 - Terms and Conditions ## Notice URLs - http://gps.cabinetoffice.gov.uk/i-am-supplier/respond-tender - https://crowncommercialservice.bravosolution.co.uk - https://www.gov.uk/government/organisations/crown-commercial-service ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2da4891e-838b-4406-9130-9cb7d329e08b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2da4891e-838b-4406-9130-9cb7d329e08b.json.