---
title: "HMRC Digital Engagement Platform Optimisation"
ocid: "ocds-b5fd17-2db944a7-1d6a-4a8d-802c-2ea1d2c45c5d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2db944a7-1d6a-4a8d-802c-2ea1d2c45c5d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2db944a7-1d6a-4a8d-802c-2ea1d2c45c5d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2db944a7-1d6a-4a8d-802c-2ea1d2c45c5d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2023-04-18"
---

# HMRC Digital Engagement Platform Optimisation

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-2db944a7-1d6a-4a8d-802c-2ea1d2c45c5d

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## Summary

The HMRC Digital Engagement Platform Optimisation tender was awarded on 1st August 2021. The buying organisation, HM Revenue & Customs, based in London, United Kingdom, conducted the procurement using a selective method. The tender value was £482,400 in GBP, and the contract period started on 19th September 2021 and ended on 18th September 2022.

This tender by HMRC for Customer Relation Management software services under the GCLOUD 12 framework presents growth opportunities for businesses specializing in digital platforms optimization. The award to Nuance Communications Ireland Limited, a large-scale supplier, demonstrates the demand for IT service providers. Businesses in the South West region of the United Kingdom can particularly benefit from the potential to engage with HMRC on digital service enhancements.

## Notice

Provision and optimisation of HMRC Digital Engagement Platform, GCLOUD 12 framework call off

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/535c1480-e14f-4ebf-b910-d210e208f4e7 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Apr 2023 |
| Submission deadline | 1 Aug 2021 |
| Future notice date | Not specified |
| Award date | 31 Jul 2021 |
| Contract period | 18 Sep 2021 - 18 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £482,400 |
| Lots value | Not specified |
| Awards value | £3,600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NUANCE COMMUNICATIONS IRELAND |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 18 Apr 2023 at 20:35 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/535c1480-e14f-4ebf-b910-d210e208f4e7
- 29 Sep 2021 at 14:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/535c1480-e14f-4ebf-b910-d210e208f4e7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/535c1480-e14f-4ebf-b910-d210e208f4e7
  18th April 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/11da5785-4621-4b93-abaa-284abbe2cb1a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2db944a7-1d6a-4a8d-802c-2ea1d2c45c5d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2db944a7-1d6a-4a8d-802c-2ea1d2c45c5d.json.