---
title: "Cambridgeshire County Council Contact Centre Replacement Telephony System"
ocid: "ocds-b5fd17-2dd2d7f0-750c-4ed2-b0c9-2b27a8e5db44"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2dd2d7f0-750c-4ed2-b0c9-2b27a8e5db44"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2dd2d7f0-750c-4ed2-b0c9-2b27a8e5db44.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2dd2d7f0-750c-4ed2-b0c9-2b27a8e5db44.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAMBRIDGESHIRE COUNTY COUNCIL"
published: "2023-10-10"
---

# Cambridgeshire County Council Contact Centre Replacement Telephony System

Buyer: CAMBRIDGESHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-2dd2d7f0-750c-4ed2-b0c9-2b27a8e5db44

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## Summary

The Cambridgeshire County Council has awarded a contract for the replacement of their contact centre telephony system. The contract's title is "Cambridgeshire County Council Contact Centre Replacement Telephony System." The procurement falls under the industry category of Radio, television, communication, telecommunication, and related equipment services. The tender closed on April 14, 2023, and the contract period runs from May 1, 2023, to April 30, 2026. The buying organisation, Cambridgeshire County Council, is located in Huntingdon, England.

This contract award offers opportunities for businesses providing software, installation services, and telecommunications equipment and supplies. Businesses in the communications technology industry would be well-suited to compete for this tender. The contract value is £344,527 in GBP, and the awarded supplier is Amillan Limited. The contract start date is September 15, 2023, and it will run until August 14, 2028. Small and medium enterprises (SMEs) are deemed suitable for this procurement opportunity.

## Notice

The current telephony system used by The Council is no longer suitable to provide modern Contact Centre functionality so a replacement system is being sought which will provide the functionality that our Contact Centre now require. This is a further competition using CCS Framework 3808 Network Services 2 Lot 13: Contact Centre Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a07e1db4-562e-48ac-8be2-2620ddf29fa9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Oct 2023 |
| Submission deadline | 14 Apr 2023 |
| Future notice date | Not specified |
| Award date | 7 Aug 2023 |
| Contract period | 14 Sep 2023 - 14 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £344,527 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAMBRIDGESHIRE COUNTY COUNCIL |
| Locality | HUNTINGDON |
| Post town | Peterborough |
| Postcode | PE28 4YE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Huntingdonshire |
| Electoral ward | The Stukeleys |
| Westminster constituency | Huntingdon |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AMILLAN |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 51 - Installation services (except software)

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 32429000 - Telephone network equipment
- 32500000 - Telecommunications equipment and supplies
- 48000000 - Software package and information systems
- 51000000 - Installation services (except software)

## Release History

- 10 Oct 2023 at 14:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a07e1db4-562e-48ac-8be2-2620ddf29fa9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a07e1db4-562e-48ac-8be2-2620ddf29fa9
  10th October 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.cambridgeshire.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2dd2d7f0-750c-4ed2-b0c9-2b27a8e5db44. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2dd2d7f0-750c-4ed2-b0c9-2b27a8e5db44.json.