---
title: "I.T Service Management System"
ocid: "ocds-b5fd17-2df4a9f1-ba9a-4152-a08f-9981130abcfc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2df4a9f1-ba9a-4152-a08f-9981130abcfc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2df4a9f1-ba9a-4152-a08f-9981130abcfc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2df4a9f1-ba9a-4152-a08f-9981130abcfc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF CUMBRIA"
published: "2024-12-16"
---

# I.T Service Management System

Buyer: UNIVERSITY OF CUMBRIA  
Current stage: Award  
OCID: ocds-b5fd17-2df4a9f1-ba9a-4152-a08f-9981130abcfc

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## Summary

The University of Cumbria has completed the award phase of a procurement process for an I.T Service Management System, with the project contract awarded to Softcat. The procurement falls under the IT services category, specifically consulting, software development, internet, and support. This contract, valued at £82,510.80, will implement a cloud-based unified AI portal to streamline incident management across various departments within the university. The project is set to commence on 1 March 2025 and conclude on 29 February 2028, with the delivery location specified as the North West region of the United Kingdom. This procurement was carried out using a selective method, calling off from a framework agreement, and culminated in the award announcement on 16 December 2024.

This tender presents significant growth opportunities, particularly for large-scale IT service providers capable of delivering sophisticated cloud-based solutions. Softcat, a well-established supplier, has been entrusted with the contract, highlighting the demand for experienced firms in the field of IT service management. Businesses with expertise in developing and managing AI-driven, unified systems for higher education institutions would find such tenders particularly relevant. Additionally, companies capable of handling large-scale integrations that enhance operational efficiency through advanced software solutions are notably suited to compete in similar future opportunities.

## Notice

The University of Cumbria require an incident management system in line with future plans to enable services of several departments to be under a cloud based unified AI portal to allow a streamlined system .

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fae260e7-8f4a-457c-a4c3-7cd7a43b39b3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2024 |
| Submission deadline | 2 Dec 2024 |
| Future notice date | Not specified |
| Award date | 2 Dec 2024 |
| Contract period | 1 Mar 2025 - 29 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £82,510 |
| Lots value | Not specified |
| Awards value | £82,510 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF CUMBRIA |
| Locality | - |
| Post town | Carlisle |
| Postcode | CA1 2HH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD1 Cumbria |
| ITL 3 | TLD13 Cumberland |
| Local authority | Cumberland |
| Electoral ward | Castle |
| Westminster constituency | Carlisle |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 16 Dec 2024 at 10:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fae260e7-8f4a-457c-a4c3-7cd7a43b39b3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fae260e7-8f4a-457c-a4c3-7cd7a43b39b3
  16th December 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2df4a9f1-ba9a-4152-a08f-9981130abcfc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2df4a9f1-ba9a-4152-a08f-9981130abcfc.json.