--- title: "Customer Advisor AA 308" ocid: "ocds-b5fd17-2dfa2959-772b-47db-b32a-8068c92308b4" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2dfa2959-772b-47db-b32a-8068c92308b4" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2dfa2959-772b-47db-b32a-8068c92308b4.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2dfa2959-772b-47db-b32a-8068c92308b4.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2019-08-27" --- # Customer Advisor AA 308 Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-2dfa2959-772b-47db-b32a-8068c92308b4 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2dfa2959-772b-47db-b32a-8068c92308b4) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2dfa2959-772b-47db-b32a-8068c92308b4.json) ## Summary The Sandwell Metropolitan Borough Council is seeking to hire a Customer Advisor through an open tender process. The role, titled "Customer Advisor AA 308," is classified under recruitment services and is located at Sandwell Council House, Freeth Street, Oldbury, in the West Midlands, United Kingdom. The contract is set to begin on 16th September 2019 and will last for three months, concluding on 9th December 2019. The deadline for submitting quotations is 30th August 2019 at 5 PM. Interested suppliers can access the tender documents via the Sandwell MBC In-tend Supplier Portal. This tender presents an excellent opportunity for recruitment agencies and businesses specialising in staffing solutions, particularly those experienced in local government or customer service roles. Companies with a strong background in revenue and benefits administration, such as those familiar with the Northgate System, are particularly well-suited to compete for this contract. By engaging in this process, businesses can expand their portfolio and establish a productive partnership with a local authority, thereby enhancing their market presence in public sector procurement. ## Notice Customer Advisor Hours: 37 hours per week, to be agreed with the manager Start Date: ASAP for 3 Months Rate of Pay: Band D 10.54 per hour (PAYE) Contract Type: Agency Location: Sandwell Council House, Freeth Street, Oldbury Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: To facilitate the delivery of service for inbound customer contacts through multiple communication channels which include, face-to-face, telephone, written and e-mail communication. To contribute to the Business Units ability to comply with legislation, office practices, Service standards, Council Policies and contractual obligations within the administration of Revenues and Benefits. To support the team assigned to on a day to day basis. To support the team leader in planning and overseeing the team's performance in line with the framework of legislation, best practice and local policy. Must have knowledge of the Northgate System Data Base for Revenue and Benefits (this is an essential requirement for this role). Must have a background knowledge of Revenue and Benefits (ie Council Tax Legislation) A minimum of 4 Grade C GCSE's or equivalents, to include English and Maths Experience of working in a front line customer focused environment. Knowledge of Microsoft Office products, such as Word. Must be able to start within a week. Working Hours:- 37 hours per week Monday, Tuesday, Thursday and Friday 8.30am to 5.00pm Wednesday 9.00 to 5.00pm Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions Please note this advert is also out with our Master Vendor The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Friday 30th August 17:00 Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on "Tenders" to list all the current opportunities. Once you have found the relevant opportunity you should click on "View Details" in order to Express Interest. Closing date for submission of quotations is Friday 30th August 2019 at 5PM Delivery Notes The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on "Tenders" to list all the current opportunities. Once you have found the relevant opportunity you should click on "View Details" in order to Express Interest. Closing date for submission of quotations is Friday 30th August 2019 at 5PM Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/609689e2-a84b-471e-80c0-e62d5c8e5a17 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Aug 2019 | | Submission deadline | 30 Aug 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 15 Sep 2019 - 9 Dec 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79600000 - Recruitment services ## Release History - 27 Aug 2019 at 12:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/609689e2-a84b-471e-80c0-e62d5c8e5a17 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/609689e2-a84b-471e-80c0-e62d5c8e5a17 27th August 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2dfa2959-772b-47db-b32a-8068c92308b4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2dfa2959-772b-47db-b32a-8068c92308b4.json.