---
title: "Community Alarm and Telecare Service"
ocid: "ocds-b5fd17-2e0bb8ff-9ea0-4328-9c7c-9d284fc40a5a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2e0bb8ff-9ea0-4328-9c7c-9d284fc40a5a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2e0bb8ff-9ea0-4328-9c7c-9d284fc40a5a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2e0bb8ff-9ea0-4328-9c7c-9d284fc40a5a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE ROYAL BOROUGH OF KINGSTON UPON THAMES"
published: "2021-08-26"
---

# Community Alarm and Telecare Service

Buyer: THE ROYAL BOROUGH OF KINGSTON UPON THAMES  
Current stage: Award  
OCID: ocds-b5fd17-2e0bb8ff-9ea0-4328-9c7c-9d284fc40a5a

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## Summary

The Royal Borough of Kingston upon Thames has awarded a contract for the Community Alarm and Telecare Service, which is classified under miscellaneous medical devices and products. This contract, valued at £248,110.63, commenced on 29th February 2020 and concludes on 30th March 2023, with potential extensions available. The procurement stage is complete, having been tendered and awarded, and the tender period ended on 18th February 2020. Services will primarily be delivered to the Kingston upon Thames area in England and entail telecare monitoring, installation, maintenance, and support for 614 existing service users.

This tender presents significant opportunities for businesses specialising in telecare services, medical devices, and related installation and maintenance activities. Companies that are small to medium-sized enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs) would be particularly well-suited to compete for contracts of this nature, given the essential community service focus. Successful participation could lead to further growth and long-term partnerships within the healthcare service sector.

## Notice

The Contract Term will be from 29th February 2020 - 31/03/21. There are two extensions available of up to 12 months each subject to performance at the sole discretion of the Council. Telecare Monitoring Services will be required via call centre to support residents living in the community 24 hours each day 365 days a year to respond promptly to service users who activate the equipment to summon assistance. There are currently 614 Service Users eligible for these services as part of this contract within The Royal Borough of Kingston Upon Thames. Installation, the purchasing of equipment, connection to land line telephones (as well as wireless units) delivery, maintenance, collection, cleaning, recycling and repair for all telecare associated equipment, both new equipment installed by the Provider and for existing equipment installed by the incumbent is required 5 working days per week (Monday - Friday), 52 weeks per year, 9am to 5pm.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1f9c9eec-c608-45d4-802b-eaf9c92dbdc2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Aug 2021 |
| Submission deadline | 18 Feb 2020 |
| Future notice date | Not specified |
| Award date | 26 Feb 2020 |
| Contract period | 29 Feb 2020 - 30 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £248,110 |
| Lots value | Not specified |
| Awards value | £248,110 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL BOROUGH OF KINGSTON UPON THAMES |
| Locality | KINGSTON UPON THAMES |
| Post town | Kingston upon Thames |
| Postcode | KT1 1EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Kingston upon Thames |
| Electoral ward | Kingston Town |
| Westminster constituency | Kingston and Surbiton |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TUNSTALL HEALTHCARE (UK |

## CPV Codes

### Divisions

- 33 - Medical equipments, pharmaceuticals and personal care products
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 33190000 - Miscellaneous medical devices and products
- 33196100 - Devices for the elderly
- 79711000 - Alarm-monitoring services

## Release History

- 26 Aug 2021 at 17:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1f9c9eec-c608-45d4-802b-eaf9c92dbdc2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1f9c9eec-c608-45d4-802b-eaf9c92dbdc2
  26th August 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.kingston.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2e0bb8ff-9ea0-4328-9c7c-9d284fc40a5a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2e0bb8ff-9ea0-4328-9c7c-9d284fc40a5a.json.