---
title: "Out of Hours Call Handling Contract 2021"
ocid: "ocds-b5fd17-2e0dd284-2b2f-425b-b632-29cacb730f60"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2e0dd284-2b2f-425b-b632-29cacb730f60"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2e0dd284-2b2f-425b-b632-29cacb730f60.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2e0dd284-2b2f-425b-b632-29cacb730f60.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NETWORK HOMES"
published: "2021-06-15"
---

# Out of Hours Call Handling Contract 2021

Buyer: NETWORK HOMES  
Current stage: Award  
OCID: ocds-b5fd17-2e0dd284-2b2f-425b-b632-29cacb730f60

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2e0dd284-2b2f-425b-b632-29cacb730f60.json)

## Summary

The contract titled "Out of Hours Call Handling Contract 2021" was awarded by Network Homes, a housing association based in London, for the provision of call handling services. This contract, classified under the call centre services category (CPV code 79512000), has a total value of £275,000 and will run from 1 June 2021 to 31 May 2026, with a possible extension for an additional two years. The procurement was conducted through an open procedure, and the award was formalised on 7 May 2021.

This tender represents an excellent opportunity for businesses specialising in call centre operations and related services, particularly those seeking to engage in public sector contracts. Given Network Homes’ commitment to working with voluntary, community, and social enterprises, this contract may attract smaller organisations and social enterprises that can demonstrate their capability to deliver effective out-of-hours support. Companies able to offer innovative solutions in resident services and those experienced in handling sensitive communications will find this tender particularly relevant for their growth prospects.

## Notice

Network Homes require a contract for an 'Out of Hours Call Handling Service' for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fefc1008-49ca-4a7f-8567-74182ffe869e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jun 2021 |
| Submission deadline | 6 May 2021 |
| Future notice date | Not specified |
| Award date | 6 May 2021 |
| Contract period | 31 May 2021 - 31 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £275,000 |
| Lots value | Not specified |
| Awards value | £275,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NETWORK HOMES |
| Locality | LONDON |
| Post town | Harrow |
| Postcode | HA9 0HP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI72 Brent |
| Local authority | Brent |
| Electoral ward | Wembley Park |
| Westminster constituency | Brent West |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 15 Jun 2021 at 14:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fefc1008-49ca-4a7f-8567-74182ffe869e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fefc1008-49ca-4a7f-8567-74182ffe869e
  15th June 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=602182401
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2e0dd284-2b2f-425b-b632-29cacb730f60. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2e0dd284-2b2f-425b-b632-29cacb730f60.json.