---
title: "Automated Telephony and Chatbot Services"
ocid: "ocds-b5fd17-2e2fb829-81d0-45a9-b036-55bcf6a18fdb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2e2fb829-81d0-45a9-b036-55bcf6a18fdb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2e2fb829-81d0-45a9-b036-55bcf6a18fdb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2e2fb829-81d0-45a9-b036-55bcf6a18fdb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORWICH CITY COUNCIL"
published: "2023-10-09"
---

# Automated Telephony and Chatbot Services

Buyer: NORWICH CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-2e2fb829-81d0-45a9-b036-55bcf6a18fdb

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## Summary

The Norwich City Council has awarded a contract for the provision of Automated Telephony and Chatbot Services. The procurement process involved a selective method, calling off from a framework agreement. The contract value is 65,805 GBP, with a contract period starting on September 14, 2023, and ending on September 13, 2025, covering services within the Software package and information systems as well as IT services sector. The tender period ended on August 1, 2023, and the procurement was located in the East of England.

This opportunity to provide Telephony and Chatbot services presents a chance for businesses in the IT services sector, especially those involved in software development and consulting, to expand their operations. Small and medium-sized enterprises (SMEs) are particularly suitable for this tender. Interested businesses should note that the award has been granted to Inform Communications Limited, and the contract execution is currently underway with the Norwich City Council as the contracting authority.

## Notice

Bespoke automated Telephony services with the optional addition of a Website Searchbot and Live Chat services. Call-off from Lot 2 (Cloud Software) of G-Cloud 13 agreement with Crown Commercial Services (CCS). Direct award is permitted following due dilligence checks by the council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/860756b3-6311-4cd3-9360-73c46435d022 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Oct 2023 |
| Submission deadline | 1 Aug 2023 |
| Future notice date | Not specified |
| Award date | 14 Aug 2023 |
| Contract period | 13 Sep 2023 - 13 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £65,805 |
| Lots value | Not specified |
| Awards value | £65,805 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORWICH CITY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR2 1NH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Mancroft |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFORM COMMUNICATIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Oct 2023 at 16:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/860756b3-6311-4cd3-9360-73c46435d022

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/860756b3-6311-4cd3-9360-73c46435d022
  9th October 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2e2fb829-81d0-45a9-b036-55bcf6a18fdb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2e2fb829-81d0-45a9-b036-55bcf6a18fdb.json.