---
title: "Quality Assurance Toolkit Development for Homelessness Services"
ocid: "ocds-b5fd17-2e6c0d62-7a43-4269-857b-fd7d7086fefb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2e6c0d62-7a43-4269-857b-fd7d7086fefb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2e6c0d62-7a43-4269-857b-fd7d7086fefb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2e6c0d62-7a43-4269-857b-fd7d7086fefb.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THE SALVATION ARMY"
published: "2025-06-19"
---

# Quality Assurance Toolkit Development for Homelessness Services

Buyer: THE SALVATION ARMY  
Current stage: Tender  
OCID: ocds-b5fd17-2e6c0d62-7a43-4269-857b-fd7d7086fefb

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## Summary

The Salvation Army is currently in the tender stage for a project titled "Quality Assurance Toolkit Development for Homelessness Services", aimed at enhancing its Homelessness Services Department. This project falls under the business and management consultancy and social work industry categories and targets the development of Quality Assurance (QA) Review Toolkits. The procurement process is initiated through a restricted procedure, which is above threshold, and is selective in nature. The project spans locations across the UK and Ireland, with key deadlines, such as the expression of interest submission by 4th July 2025. The contractual phase is planned from April 2026 to April 2028, with a negotiable contract value discussed post-September 2025, and the buyer involved is The Salvation Army, located at 1 Champion Park, London, England.

This tender offers significant opportunities for businesses experienced in quality assurance and homelessness services. Potential vendors must demonstrate national operational capacity, specifically capable of conducting over 80 inspections monthly, along with adherence to multiple UK and Ireland regulatory standards. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSE) are particularly suitable for this contract, given their ability to develop and implement trauma-informed QA tools, train staff, and integrate stakeholder voices. This project can substantially aid business growth for enterprises adept at tackling quality management within the social care and homelessness sector, thereby contributing to strategic service improvements aligned with The Salvation Army's "1000 Voices" strategy.

## Notice

The Salvation Army invites experienced providers to tender for the development and implementation of Quality Assurance (QA) Review Toolkits to support the continuous improvement of services across its Homelessness Services Department. These toolkits will ensure services align with the strategic vision outlined in the "1000 Voices" 10-year strategy. Scope of Work: * Develop QA review toolkits for housing management and support services. * Incorporate strength-based ratings (e.g. Safety Concerns to Thriving). * Conduct unannounced annual and follow-up service reviews through a blended approach (desktop and on-site). * Pilot toolkits and train relevant staff. * Provide assessment criteria, checklists, templates, and guidance documents. * Ensure all toolkits are designed through a trauma-informed and harm reduction lens. * Address regional legislative and regulatory requirements across the UK and Ireland. * Cover various service models including family services, youth services, addiction, Housing First, outreach, and more. * Develop a clear role for Service Users so they can be a part of the QA team and contribute to the audit process. Key Requirements: * Adherence to safeguarding, health and safety, and data protection regulations. * National Quality Standards Framework (QSF) in Ireland. * Regulation and Quality Improvement Authority (RQIA) in Northern Ireland. * Scottish Care Inspectorate (SCI) standards. * Care Quality Commission (CQC) standards in England. * Compliance with ISO 9001:2015 (Quality Management Systems) and relevant sector-specific standards such as: * All practices must be trauma-informed and aligned with harm reduction principles. * Established presence in the homelessness, housing support or social care quality assurance sector. * Proven ability to operate nationally with sufficient capacity to undertake 80+ inspections per month. * Demonstrated experience in developing QA tools for homelessness or social care settings. * Strong understanding of trauma-informed approaches. * Familiarity with UK and Ireland legislative variations. * Capacity to train staff and support the piloting and review phases. * Commitment to incorporating stakeholder and service user voice into the design. Timeline: The project will run from April 2026 to April 2028, covering phases including development, training, piloting, review, and final implementation of toolkits. The term may be subject to further extension based on performance and delivery outcome. Budget and Resources: The project will be delivered within an agreed contract value to be negotiated at tender stage anticipated post September 2025. The Salvation Army will retain ownership of the intellectual property developed. How to Apply: Interested providers should register their interest and complete and return the expression of interest form by emailing The Salvation Army's Procurement Department: Olu.Folarin@salvationarmy.org.uk and sam.fiouhi@salvationarmy.org.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/654ba560-4b48-4c07-b8e4-7c82b226adf1 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jun 2025 |
| Submission deadline | 4 Jul 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE SALVATION ARMY |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE5 8FJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Champion Hill |
| Westminster constituency | Dulwich and West Norwood |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79400000 - Business and management consultancy and related services
- 85300000 - Social work and related services

## Release History

- 19 Jun 2025 at 11:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/654ba560-4b48-4c07-b8e4-7c82b226adf1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/654ba560-4b48-4c07-b8e4-7c82b226adf1
  19th June 2025 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/20cb059c-4111-4491-9aa6-56580a9bba3d
  Interested providers should register their interest and complete and return the expression of interest document by emailing The Salvation Army's Procurement Department: Olu.Folarin@salvationarmy.org.uk and sam.fiouhi@salvationarmy.org.uk Your completed expression of interest must be submitted by Friday 4th July 2025. Disclaimer: Please note that the Salvation Army is not a contracting authority under the Procurement Act 2023 and is not following or purporting to follow the Procurement Act for the award of this Contract opportunity. This advert is being issued to invite expressions of interest for this Contract opportunity only and that no implied contract is to arise as a result of the issue of this advert and/or any expression of interest received as a result. Only the terms of an express, written Contract formally executed by both the Salvation Army and the appointed Supplier will have any legally binding effect.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2e6c0d62-7a43-4269-857b-fd7d7086fefb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2e6c0d62-7a43-4269-857b-fd7d7086fefb.json.