--- title: "Customer Sentiment Tracking" ocid: "ocds-b5fd17-2e89d350-74e6-40f8-a3fc-6db9657d6afa" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2e89d350-74e6-40f8-a3fc-6db9657d6afa" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2e89d350-74e6-40f8-a3fc-6db9657d6afa.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2e89d350-74e6-40f8-a3fc-6db9657d6afa.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ORDNANCE SURVEY" published: "2025-02-20" --- # Customer Sentiment Tracking Buyer: ORDNANCE SURVEY Current stage: Tender OCID: ocds-b5fd17-2e89d350-74e6-40f8-a3fc-6db9657d6afa [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2e89d350-74e6-40f8-a3fc-6db9657d6afa) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2e89d350-74e6-40f8-a3fc-6db9657d6afa.json) ## Summary Ordnance Survey Ltd (OS), Britain's foremost mapping agency, is seeking an innovative supplier for their "Customer Sentiment Tracking" project. This procurement, classified under Research services (CPV 73110000), aims to enhance customer experience insights through advanced technological platforms. OS's head office is located at Adanac Drive, Nursling, Southampton, SO16 0AS, in the South East region of the United Kingdom. The procurement stage is active with an open procedure above the threshold, and the tender period concludes on 21st March 2025 at 12:00 PM. The contract period will commence on 2nd June 2025 and end on 1st June 2028, offering a substantial time frame for project execution. This tender presents significant business growth opportunities for suppliers that specialise in customer experience management and technological solutions, particularly SMEs. Businesses capable of sustaining and enhancing current customer sentiment tracking, while also providing thought leadership in customer insights, are well-suited to compete for this contract. The successful supplier will help Ordnance Survey drive improvements in key customer contact points and strengthen their existing programme focused on Value, Ease, Reliability, and Quality. This project is ideal for innovative businesses looking to expand their portfolio by partnering with a prestigious national organisation. ## Notice Ordnance Survey Ltd (OS) is Britain's mapping agency and is responsible for the surveying, production, maintenance and marketing of a wide range of geographic information, relied on by government, business and individuals. Further information on us can be found on our website http://www.os.uk. OS is a private limited company (company registration number 09121572), and the entire share capital is owned by the Department for Science, Innovation and Technology. To help drive customer experience improvements on the customer moments that matter most, OS is seeking an innovative and technologically advanced supplier capable of providing a platform that can generate actionable insights about important aspects of the customer journey/experience. OS currently have a programme of transactional and relational surveys designed to capture key customer contact points and to understand our performance against our customer commitments of Value, Ease, Reliability and Quality. OS are seeking a supplier that can provide continuity of tracking for existing surveys whilst also providing 'thought leadership' to help progress and develop our programme of insight and reinvigorate interest internally about acting on customer feedback. Additional information: The Tender documentation is free to access and download on the following link: Visit https://in-tendhost.co.uk/os to access the (In-tend) supplier portal. If you encounter any difficulties whilst using the system, you can contact our Support team by phoning 0844 2728810 or emailing support@in-tend.co.uk Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c2702d6e-eff5-4f91-a2f6-71d7fc111023 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Feb 2025 | | Submission deadline | 21 Mar 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Jun 2025 - 1 Jun 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ORDNANCE SURVEY | | Locality | SOUTHAMPTON | | Post town | Southampton | | Postcode | SO16 0AS | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ36 Central Hampshire | | Local authority | Test Valley | | Electoral ward | Chilworth, Nursling & Rownhams | | Westminster constituency | Romsey and Southampton North | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services ### Codes - 73110000 - Research services ## Release History - 20 Feb 2025 at 13:44 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c2702d6e-eff5-4f91-a2f6-71d7fc111023 - 20 Feb 2025 at 13:38 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c2702d6e-eff5-4f91-a2f6-71d7fc111023 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c2702d6e-eff5-4f91-a2f6-71d7fc111023 20th February 2025 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/os/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.os.uk - https://in-tendhost.co.uk/os ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2e89d350-74e6-40f8-a3fc-6db9657d6afa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2e89d350-74e6-40f8-a3fc-6db9657d6afa.json.