---
title: "National Cancer Patient Experience Survey 2025-2029"
ocid: "ocds-b5fd17-2e9fe3ca-7f91-4ce4-90aa-eae15a9d23ad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2e9fe3ca-7f91-4ce4-90aa-eae15a9d23ad"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2e9fe3ca-7f91-4ce4-90aa-eae15a9d23ad.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2e9fe3ca-7f91-4ce4-90aa-eae15a9d23ad.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2025-02-10"
---

# National Cancer Patient Experience Survey 2025-2029

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-2e9fe3ca-7f91-4ce4-90aa-eae15a9d23ad

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## Summary

The public procurement process for the "National Cancer Patient Experience Survey 2025-2029" has been concluded by NHS England, based in Leeds, with their office at 7 & 8 Wellington Place, LS1 4AP, United Kingdom. This contract falls under the industry category of survey services (CPV: 79311000) and is valued at £3,050,190 GBP. The contract, which will run from 1st February 2025 to 31st October 2030, involves the preparation of survey materials, distribution of questionnaires, and management of responses using a mixed-mode methodology. Picker Institute Europe has been awarded this contract, which entails servicing various regions including the United Kingdom, British Oversea Territories, Channel Islands, Europe, Isle of Man, and other international locations.

This tender presents a substantial opportunity for businesses specializing in survey and data collection services, particularly SMEs, to contribute to a high-impact project supporting NHS cancer services. Companies adept at managing large-scale, mixed-mode survey projects are well-suited to compete in such procurements. By participating, businesses can enhance their portfolios through an association with significant national health initiatives and showcase their capability in handling complex, long-term contracts that require meticulous management and diverse location servicing.

## Notice

The 2025-2029 contract will include preparation of the survey materials; sending out questionnaires; receiving and managing responses and producing outputs. The survey currently uses a 'mixed mode' methodology. Questionnaires are sent by post and two reminder letters are sent to non-responders. Each letter includes information about how to complete the questionnaire online. The current survey results are actively used by providers, Cancer Alliances and charities to identify where care is working well and how NHS cancer services across England can be improved. The survey supports the objectives set out in "Achieving world-class cancer outcomes: a strategy for England 2015-2020" and the NHS Long Term Plan Implementation Framework which explains that "Cancer Alliances will need to set out how the plans will address unwarranted variation, improve patient experience, and be supported by appropriate workforce."

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d4ecfc8c-ae5b-4633-a22c-30480d76c636 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2025 |
| Submission deadline | 28 Nov 2024 |
| Future notice date | Not specified |
| Award date | 31 Jan 2025 |
| Contract period | 1 Feb 2025 - 31 Oct 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,050,190 |
| Lots value | Not specified |
| Awards value | £3,050,190 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PICKER INSTITUTE EUROPE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 10 Feb 2025 at 16:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d4ecfc8c-ae5b-4633-a22c-30480d76c636
- 31 Jan 2025 at 14:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/91575b98-6533-466c-a0bc-979a579126ad

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d4ecfc8c-ae5b-4633-a22c-30480d76c636
  10th February 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/91575b98-6533-466c-a0bc-979a579126ad
  31st January 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8d16105a-21a3-4530-aaa6-878115ec40aa
  REDACTED - C331842 NCPES Contract Document V1 signed-2

## Provenance

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