---
title: "Proc 627 - Appointment Booking Tool"
ocid: "ocds-b5fd17-2ea22aab-b3fe-4afe-bb41-b9d6b2f88b27"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ea22aab-b3fe-4afe-bb41-b9d6b2f88b27"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2ea22aab-b3fe-4afe-bb41-b9d6b2f88b27.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2ea22aab-b3fe-4afe-bb41-b9d6b2f88b27.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ATAMIS LTD"
published: "2021-08-20"
---

# Proc 627 - Appointment Booking Tool

Buyer: ATAMIS LTD  
Current stage: Award  
OCID: ocds-b5fd17-2ea22aab-b3fe-4afe-bb41-b9d6b2f88b27

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## Summary

The procurement process, initiated by ATAMIS LTD, involves the development of an "Appointment Booking Tool" aimed at facilitating the scheduling of over 25,000 substantive asylum interviews annually within the asylum operations sector. This project falls under the software-related services category and is located in the United Kingdom, specifically at postal code RG1 8BW. The procurement method employed is selective, operating under a framework agreement, and the contract was awarded on 27 July 2021, with a total value of £974,425. The contract period is set from 1 July 2021 to 31 August 2022, with the tender period having concluded on 15 April 2021.

This tender presents significant opportunities for businesses skilled in software development, particularly those specialising in user interface design and automated scheduling systems. Companies that can demonstrate expertise in creating efficient and reliable tools for public sector operations, especially those that assist in managing complex scheduling needs, would be well-positioned to compete. Small and medium-sized enterprises (SMEs) with innovative solutions are encouraged to explore this market, given the project's focus on enhancing the quality and reliability of critical governmental processes.

## Notice

To develop a scheduling tool to assist the Asylum Operations function schedule over 25,000 asylum interviews each year. Each interview involves the scheduling of several resources, and significant administration effort is required to maintain this process at the required level of quality. The core requirement for the application is to provide a scheduling tool for the substantive asylum interview. This is the key interview that most asylum-seekers have to attend in order to provide details of their claim so that the caseworker can make a decision. This is a critical point in the asylum process as it is pivotal to the decision-making process and life-changing for the applicant, so the quality of the event and reliability in its execution are critical. The substantive interview is complex in that is requires several resources to be available in order for it to take place. Interviews are often cancelled, moved or have to be rebooked if there is an applicant no-show. This is time-consuming and must be tracked and managed. The system will be built as a set of services so that it can be used through a user interface or through other systems requesting automated booking of slots based on an agreed set of criteria. Link to opportunity notice: https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/14505

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2f7e5401-62db-400e-aedb-39d57fa21f98 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Aug 2021 |
| Submission deadline | 14 Apr 2021 |
| Future notice date | Not specified |
| Award date | 26 Jul 2021 |
| Contract period | 30 Jun 2021 - 31 Aug 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £974,425 |
| Lots value | Not specified |
| Awards value | £974,425 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ATAMIS LTD |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MASTEK (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 20 Aug 2021 at 16:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2f7e5401-62db-400e-aedb-39d57fa21f98

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2f7e5401-62db-400e-aedb-39d57fa21f98
  20th August 2021 - Awarded contract notice on Contracts Finder
- https://atamis-8888.cloudforce.com/sfc/p/58000000L5A4/a/4I000001R0O2/9yZ7wj6vwKAKEJUSBP6aLDE2xZcqR950wBTeSdDQI5k
  Proc 627 Appointment Booking Tool

## Notice URLs

- https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/14505

## Provenance

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