---
title: "Microsoft Dynamics 365 Contact Centre Telephony Programme Implementation"
ocid: "ocds-b5fd17-2ea3ee45-7ff6-4076-80c4-488acde30fca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ea3ee45-7ff6-4076-80c4-488acde30fca"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2ea3ee45-7ff6-4076-80c4-488acde30fca.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2ea3ee45-7ff6-4076-80c4-488acde30fca.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUFFOLK COUNTY COUNCIL"
published: "2026-07-02"
---

# Microsoft Dynamics 365 Contact Centre Telephony Programme Implementation

Buyer: SUFFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-2ea3ee45-7ff6-4076-80c4-488acde30fca

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## Summary

Suffolk County Council recently completed a procurement process for the Microsoft Dynamics 365 Contact Centre Telephony Programme Implementation. This contract, valued at £230,160, falls under the IT services category, specifically consulting, software development, Internet, and support services (CPV 72000000). The project was conducted in the East of England, United Kingdom, under a selective procurement method through the G-Cloud 14 Framework Agreement. The award date was 30th June 2026, with a contract period spanning from 1st July 2026 to 30th June 2029.

This tender provides significant business growth opportunities, particularly for small and medium-sized enterprises (SMEs) skilled in implementing Microsoft telephony solutions such as Copilot Studio, Teams, Dynamics 365 Contact Centre, and Customer Service. Companies in the IT consulting and software domain, particularly those already leveraging framework agreements like G-Cloud, are poised to benefit from such contracts. This procurement reflects continued investment in digital infrastructure, highlighting opportunities for businesses to contribute to enhanced communication solutions in the public sector.

## Notice

Previously awarded. Published here for transparency purposes. Awarded Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14), for the implementation of Microsoft telephony software; Copilot Studio, Teams, Dynamics 365 Contact Centre and Customer Service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0167322c-1992-4e66-ba09-39ba92571860 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jul 2026 |
| Submission deadline | 29 Jun 2026 |
| Future notice date | Not specified |
| Award date | 29 Jun 2026 |
| Contract period | 30 Jun 2026 - 30 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £230,160 |
| Lots value | Not specified |
| Awards value | £230,160 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUFFOLK COUNTY COUNCIL |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP1 2BX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TTEC CONSULTING (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 2 Jul 2026 at 08:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0167322c-1992-4e66-ba09-39ba92571860

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0167322c-1992-4e66-ba09-39ba92571860
  2nd July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ea3ee45-7ff6-4076-80c4-488acde30fca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2ea3ee45-7ff6-4076-80c4-488acde30fca.json.