---
title: "Customer Service Portal Improvements"
ocid: "ocds-b5fd17-2eb5ef07-2528-4017-a763-57a2a9012ab8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2eb5ef07-2528-4017-a763-57a2a9012ab8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2eb5ef07-2528-4017-a763-57a2a9012ab8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2eb5ef07-2528-4017-a763-57a2a9012ab8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE UNITED KINGDOM HYDROGRAPHIC OFFICE"
published: "2017-02-07"
---

# Customer Service Portal Improvements

Buyer: THE UNITED KINGDOM HYDROGRAPHIC OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-2eb5ef07-2528-4017-a763-57a2a9012ab8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2eb5ef07-2528-4017-a763-57a2a9012ab8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2eb5ef07-2528-4017-a763-57a2a9012ab8.json)

## Summary

The procurement process for "Customer Service Portal Improvements" was conducted by the United Kingdom Hydrographic Office, located in Taunton, England. This contract falls within the IT services sector, specifically consulting and software development. The tender period closed on 14th November 2016, with the contract active from 15th November 2016 to 14th March 2017. The awarded contract value was £28,788, although specific procurement methods were not detailed.

This tender represents an opportunity for businesses in the IT services sector, particularly those specialising in consulting and software development, to engage with a governmental buyer. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be well-positioned to compete, as indicated by the suitability criteria. Engaging with the UK Hydrographic Office can foster long-term partnerships and expand market reach in the public sector.

## Notice

Customer Service Portal Improvements

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4e0d8ca9-02da-4989-b3fe-1d3aa0f14843 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Feb 2017 |
| Submission deadline | 14 Nov 2016 |
| Future notice date | Not specified |
| Award date | 14 Nov 2016 |
| Contract period | 15 Nov 2016 - 14 Mar 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £28,788 |
| Lots value | Not specified |
| Awards value | £28,788 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE UNITED KINGDOM HYDROGRAPHIC OFFICE |
| Locality | TAUNTON |
| Post town | Taunton |
| Postcode | TA1 2DN |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Taunton East |
| Westminster constituency | Taunton and Wellington |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | M4 SYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 7 Feb 2017 at 10:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4e0d8ca9-02da-4989-b3fe-1d3aa0f14843

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4e0d8ca9-02da-4989-b3fe-1d3aa0f14843
  7th February 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2eb5ef07-2528-4017-a763-57a2a9012ab8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2eb5ef07-2528-4017-a763-57a2a9012ab8.json.