---
title: "Independent Complaints Reviewer for Investment Round 2018-22"
ocid: "ocds-b5fd17-2ebe392b-f946-4d68-b05f-b436225a5bb0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ebe392b-f946-4d68-b05f-b436225a5bb0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2ebe392b-f946-4d68-b05f-b436225a5bb0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2ebe392b-f946-4d68-b05f-b436225a5bb0.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THE ARTS COUNCIL ENGLAND"
published: "2017-03-02"
---

# Independent Complaints Reviewer for Investment Round 2018-22

Buyer: THE ARTS COUNCIL ENGLAND  
Current stage: Tender  
OCID: ocds-b5fd17-2ebe392b-f946-4d68-b05f-b436225a5bb0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ebe392b-f946-4d68-b05f-b436225a5bb0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2ebe392b-f946-4d68-b05f-b436225a5bb0.json)

## Summary

The Arts Council England is currently seeking an Independent Complaints Reviewer for the Investment Round 2018-22. This tender falls under the services category with a focus on law, marketing, consulting, recruitment, printing, and security. The procurement process is at the tender stage, with submissions required by 10 March 2017. The contract is expected to commence on 1 May 2017 and run until 31 March 2018, with a maximum contract value of £2,700,000 including VAT. Interested businesses should note that bids must be submitted via the Bravo Solutions e-tendering platform.

This tender presents significant opportunities for consultancy firms skilled in complaint resolution and dispute management, particularly those with expertise in the arts and culture sectors. Small and medium-sized enterprises (SMEs) are encouraged to participate in this procurement process, as it may provide a viable pathway for them to expand their client portfolio and engage with public sector entities. Businesses that have a history of managing complex reviews or providing legal advisory services will find themselves in a strong position to compete.

## Notice

This procurement opportunity covers the provision of an independent complaints review service for stage 2 complaints about how Arts Council England treated applicants/applications to the National Portfolio Investment Programme 2018-22. The independent complaints review service will be available to complainants whose complaints have progressed through stage 1 but who remain dissatisfied with Arts Council England's response to their complaint. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids must be submitted through this portal. Maximum contract value excludes VAT. The maximum contract value including VAT must not exceed PS2,700,000

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/811be0f9-19a9-4f1a-971f-1a805cf74517 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2017 |
| Submission deadline | 10 Mar 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Apr 2017 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £134,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ARTS COUNCIL ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 2LH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 2 Mar 2017 at 09:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/811be0f9-19a9-4f1a-971f-1a805cf74517

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/811be0f9-19a9-4f1a-971f-1a805cf74517
  2nd March 2017 - Opportunity notice on Contracts Finder
- https://www.localgovsourcing.co.uk
  Link to eSourcing Portal

## Notice URLs

- http://www.artscouncil.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ebe392b-f946-4d68-b05f-b436225a5bb0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2ebe392b-f946-4d68-b05f-b436225a5bb0.json.