---
title: "Pulse vADC support 30/09/2022 - 29/09/2023"
ocid: "ocds-b5fd17-2ecb4176-dd56-4778-8615-2bcbe1561f1b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ecb4176-dd56-4778-8615-2bcbe1561f1b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2ecb4176-dd56-4778-8615-2bcbe1561f1b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2ecb4176-dd56-4778-8615-2bcbe1561f1b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CORNWALL COUNCIL"
published: "2022-09-21"
---

# Pulse vADC support 30/09/2022 - 29/09/2023

Buyer: CORNWALL COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-2ecb4176-dd56-4778-8615-2bcbe1561f1b

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2ecb4176-dd56-4778-8615-2bcbe1561f1b.json)

## Summary

The Cornwall Council has issued a tender with the title "Pulse vADC support 30/09/2022 - 29/09/2023" in the services category. The procurement method is an open procedure with a value of £10,200 in GBP. The tender deadline is on 28th September 2022, and the contract period is from 30th September 2022 to 29th September 2023.

This opportunity to provide support and licensing services for software packages offers a chance for businesses in the technology industry to participate. Companies offering software support services or IT solutions would be well-suited to compete for this tender. The Cornwall Council is seeking vendors with expertise in providing 24x7x365 global support, software updates, and hardware replacements.

## Notice

Renewal of support and licensing is required for the following device serial numbers: - MNT-STM-2000-L-1 S/N: 665564 - MNT-STM-2000-L-1 S/N: 665565 - MNT-STM-2000-L-1 S/N: 663874 - MNT-STM-2000-L-1 S/N: 665562 Of the two service support offerings (Gold or Platinum), we have historically and still require Gold Protection level, which provides the following: * 24x7x365 Global Support Centre assistance * Customer Support Portal access * Online knowledge base, technical documentation and support forum access * Software updates * Hardware replacement * Customer Enabled Escalation on the CSP * Maintenance Window Coverage * Support Notifications * In-depth Root Cause Analysis on demand * E-Learning access

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c5e469ed-5a68-4098-8506-26a068138b0b |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Sep 2022 |
| Submission deadline | 28 Sep 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 29 Sep 2022 - 29 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,200 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CORNWALL COUNCIL |
| Locality | TRURO |
| Post town | Truro |
| Postcode | TR1 3AY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK3 Cornwall and Isles of Scilly |
| ITL 3 | TLK30 Cornwall and Isles of Scilly |
| Local authority | Cornwall |
| Electoral ward | Truro Boscawen & Redannick |
| Westminster constituency | Truro and Falmouth |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 21 Sep 2022 at 09:32 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c5e469ed-5a68-4098-8506-26a068138b0b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c5e469ed-5a68-4098-8506-26a068138b0b
  21st September 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.cornwall.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ecb4176-dd56-4778-8615-2bcbe1561f1b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2ecb4176-dd56-4778-8615-2bcbe1561f1b.json.