---
title: "JCS CRM tool"
ocid: "ocds-b5fd17-2ecbf367-f70a-442f-8e68-b2ed5382a8eb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ecbf367-f70a-442f-8e68-b2ed5382a8eb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2ecbf367-f70a-442f-8e68-b2ed5382a8eb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2ecbf367-f70a-442f-8e68-b2ed5382a8eb.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2025-12-16"
---

# JCS CRM tool

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Planning  
OCID: ocds-b5fd17-2ecbf367-f70a-442f-8e68-b2ed5382a8eb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ecbf367-f70a-442f-8e68-b2ed5382a8eb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2ecbf367-f70a-442f-8e68-b2ed5382a8eb.json)

## Summary

The Department for Work and Pensions (DWP), based in Blackpool, is in the planning stage for a procurement process titled "JCS CRM tool" under the information technology services category. The procurement seeks a lightweight, scalable, and cost-effective Customer Relationship Management (CRM) solution. The engagement end date is set for 19th December 2025. Located in the United Kingdom, the CRM tool aims to meet specific functional needs without the complexity or costs of broader installations. The material related to early engagement was updated on the 16th December 2025, with further information provided as attachments.

This procurement process presents opportunities for small and medium enterprises (SMEs) specialising in CRM solutions tailored to organisational needs. The DWP's requirements favour solutions that are not only cost-effective but scalable, providing a promising avenue for technology firms with a focus on innovation, adaptability, and efficiency in CRM systems. The emphasis on solutions suitable for the defined needs without extensive deployment issues makes this tender attractive for tech businesses looking to expand their footprint in government service contracts.

## Notice

DWP has a requirement for a lightweight, scalable, and cost-effective CRM solution that can meet defined functional needs, without the complexity, footprint, or costs associated with organisation-wide CRM deployments. Please see further details and information required within the attachment. *UPDATE 16/12/2025 - Inclusion of attachment containing clarification question responses**

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7e32c125-9c14-416e-9f07-7d79cb2958dd |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | 19 Dec 2025 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 16 Dec 2025 at 10:17 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/7e32c125-9c14-416e-9f07-7d79cb2958dd
- 10 Dec 2025 at 11:47 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/c6ff4d3c-1cb7-4b75-bb0a-4545adeb3fa5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7e32c125-9c14-416e-9f07-7d79cb2958dd
  16th December 2025 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/c6ff4d3c-1cb7-4b75-bb0a-4545adeb3fa5
  10th December 2025 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f2e0a16f-a2ce-414e-af35-bc592ca22213
  DWP CRM Tool - RFI v0.2
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b58eed81-82bf-4c8a-839e-bcdbe701016e
  DWP CRM Tool - RFI v0.2
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/87ac2d8f-cbb0-4aee-991d-ac49ef1164fa
  Clarifications log

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ecbf367-f70a-442f-8e68-b2ed5382a8eb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2ecbf367-f70a-442f-8e68-b2ed5382a8eb.json.