---
title: "GB-London: CRM Development Partner for IWM Digital Transformation Programme"
ocid: "ocds-b5fd17-2ed14956-c877-4dba-91cc-e488248ba44e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ed14956-c877-4dba-91cc-e488248ba44e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2ed14956-c877-4dba-91cc-e488248ba44e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2ed14956-c877-4dba-91cc-e488248ba44e.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "IMPERIAL WAR MUSEUM"
published: "2019-03-19"
---

# GB-London: CRM Development Partner for IWM Digital Transformation Programme

Buyer: IMPERIAL WAR MUSEUM  
Current stage: Tender  
OCID: ocds-b5fd17-2ed14956-c877-4dba-91cc-e488248ba44e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ed14956-c877-4dba-91cc-e488248ba44e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2ed14956-c877-4dba-91cc-e488248ba44e.json)

## Summary

The Imperial War Museum is seeking a CRM Development Partner for its Digital Transformation Programme, with an open tender currently active. The procurement process aims to establish a partnership for a five-year contract, starting from June 4, 2019, and concluding on June 1, 2024. The tender is classified under Customer Relation Management software development services and has a total contract value of £500,000, with a minimum threshold of £100,000. Interested parties must submit their proposals by April 10, 2019, with the primary location for service delivery being London, UK.

This tender presents a significant opportunity for small and medium enterprises (SMEs) and voluntary community sector enterprises (VCSEs) looking to establish themselves in the technology services market. Companies with expertise in CRM software development, particularly those experienced in digital transformation projects, will find this tender particularly suited to their capabilities. The selection will be based on the established criteria, ensuring collaboration with firms adept in innovative customer relationship methodologies.

## Notice

The contract is to develop a partnership with a CRM development partner for a 5 year period starting from June 2019 to support the IWM's digital transformation programme, with annual review Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/19bbe2cd-f486-4b4d-b14e-ff13c4e774e4 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2019 |
| Submission deadline | 10 Apr 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 3 Jun 2019 - 1 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IMPERIAL WAR MUSEUM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 6HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | St George's |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 19 Mar 2019 at 09:27 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/19bbe2cd-f486-4b4d-b14e-ff13c4e774e4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/19bbe2cd-f486-4b4d-b14e-ff13c4e774e4
  19th March 2019 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-London:-CRM-Development-Partner-for-IWM-Digital-Transformation-Programme/9Z8YP48YG9
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ed14956-c877-4dba-91cc-e488248ba44e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2ed14956-c877-4dba-91cc-e488248ba44e.json.