---
title: "Ticketing application and chat tool"
ocid: "ocds-b5fd17-2efc4da1-52a6-4f65-a452-814172a5dcc2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2efc4da1-52a6-4f65-a452-814172a5dcc2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2efc4da1-52a6-4f65-a452-814172a5dcc2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2efc4da1-52a6-4f65-a452-814172a5dcc2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DFTC - DEPARTMENT FOR TRANSPORT"
published: "2021-11-07"
---

# Ticketing application and chat tool

Buyer: DFTC - DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-2efc4da1-52a6-4f65-a452-814172a5dcc2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2efc4da1-52a6-4f65-a452-814172a5dcc2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2efc4da1-52a6-4f65-a452-814172a5dcc2.json)

## Summary

The Department for Transport (DfTc) has completed the procurement process for a contract titled "Ticketing application and chat tool", falling under the IT services category (CPV Code: 72000000). The procurement method used was selective, specifically through a call-off from a framework agreement. The contract has a total value of £24,660 and was active from 3rd September 2021, with the contract period running until 2nd September 2022. The award of the contract was announced on 2nd November 2021, with the official notice published on 7th November 2021.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) that specialise in IT services, particularly those involved in consulting and software development. Businesses that can offer innovative ticketing solutions or chat applications, or have previous experience working with government contracts, are well-suited to compete for similar opportunities in the future. Engaging with the DfTc and developing niche IT capabilities will be crucial for growth in this sector.

## Notice

Contract Extension Notice

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c24231c1-3f50-4cde-a2db-71ff6f0f8982 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Nov 2021 |
| Submission deadline | 31 Aug 2021 |
| Future notice date | Not specified |
| Award date | 2 Nov 2021 |
| Contract period | 2 Sep 2021 - 2 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £24,660 |
| Lots value | Not specified |
| Awards value | £24,660 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DFTC - DEPARTMENT FOR TRANSPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 7 Nov 2021 at 16:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c24231c1-3f50-4cde-a2db-71ff6f0f8982

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c24231c1-3f50-4cde-a2db-71ff6f0f8982
  7th November 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a23b496d-67ea-409f-ab17-46cfbcf0dbca
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2efc4da1-52a6-4f65-a452-814172a5dcc2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2efc4da1-52a6-4f65-a452-814172a5dcc2.json.