---
title: "NPS Complaints Database"
ocid: "ocds-b5fd17-2f14d51e-728c-416e-b8be-2e71cc2edbb1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f14d51e-728c-416e-b8be-2e71cc2edbb1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2f14d51e-728c-416e-b8be-2e71cc2edbb1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2f14d51e-728c-416e-b8be-2e71cc2edbb1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2024-07-19"
---

# NPS Complaints Database

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-2f14d51e-728c-416e-b8be-2e71cc2edbb1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f14d51e-728c-416e-b8be-2e71cc2edbb1)  
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## Summary

The Ministry of Justice has awarded a contract for the NPS Complaints Database. The contract falls under the services category with a total value of £63,840. The procurement method was selective, involving call-off from a framework agreement. The contract period is set from May 1, 2024, to April 30, 2028, with the tender closing on April 18, 2024. The Ministry of Justice, based in London, England, led this procurement process.

This opportunity for business growth is suitable for small and medium enterprises (SMEs) due to the project's scope and focus on database services. Companies in the technology and digital sector that offer complaint logging and tracking solutions can leverage their expertise to compete effectively. The awarded supplier, Ctrl O, will play a crucial role in delivering the NPS Complaints Database service over the contract period.

## Notice

A system for logging and tracking complaints for NPS.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d6fa29a6-5bf9-442a-be14-36b4f0752d81 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jul 2024 |
| Submission deadline | 18 Apr 2024 |
| Future notice date | Not specified |
| Award date | 4 Jul 2024 |
| Contract period | 30 Apr 2024 - 30 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £63,840 |
| Lots value | Not specified |
| Awards value | £63,840 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CTRL O |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72320000 - Database services

## Release History

- 19 Jul 2024 at 08:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d6fa29a6-5bf9-442a-be14-36b4f0752d81

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d6fa29a6-5bf9-442a-be14-36b4f0752d81
  19th July 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2e8c1c20-24aa-4509-a19b-7ba3cd45b954
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f14d51e-728c-416e-b8be-2e71cc2edbb1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2f14d51e-728c-416e-b8be-2e71cc2edbb1.json.