---
title: "Pegasystems Customer Engagement Enterprise Agreement"
ocid: "ocds-b5fd17-2f176ab8-16bc-4aa9-9c0a-3d4771d3f7dc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f176ab8-16bc-4aa9-9c0a-3d4771d3f7dc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2f176ab8-16bc-4aa9-9c0a-3d4771d3f7dc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2f176ab8-16bc-4aa9-9c0a-3d4771d3f7dc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2024-05-15"
---

# Pegasystems Customer Engagement Enterprise Agreement

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-2f176ab8-16bc-4aa9-9c0a-3d4771d3f7dc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f176ab8-16bc-4aa9-9c0a-3d4771d3f7dc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2f176ab8-16bc-4aa9-9c0a-3d4771d3f7dc.json)

## Summary

The H M Revenue & Customs awarded the Customer Engagement Enterprise Agreement for miscellaneous software and computer systems to Pegasystems Limited. The procurement method was selective, with a call-off from a framework agreement. The contract period is from April 1, 2024, to March 31, 2027, with a total value of £127,345,000. The tender closed on March 22, 2024.

This procurement opportunity in services can benefit large software companies like Pegasystems Limited. Businesses offering software and computer systems should explore similar upcoming tenders by H M Revenue & Customs to leverage their expertise in this industry category. The awarded contract's active status presents a successful example of a contracting process that interested bidders can learn from for future opportunities.

## Notice

Notice for the award of the Customer Engagement Enterprise Agreement to the incumbent supplier through the CCS BOS Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/be97ca9e-1912-4695-bfd0-de18de129f60 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2024 |
| Submission deadline | 22 Mar 2024 |
| Future notice date | Not specified |
| Award date | 26 Mar 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £127,345,000 |
| Lots value | Not specified |
| Awards value | £127,345,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PEGASYSTEMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48900000 - Miscellaneous software package and computer systems

## Release History

- 15 May 2024 at 13:42 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/be97ca9e-1912-4695-bfd0-de18de129f60
- 27 Mar 2024 at 07:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/be97ca9e-1912-4695-bfd0-de18de129f60

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/be97ca9e-1912-4695-bfd0-de18de129f60
  15th May 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6a927c9a-40d6-4870-9141-5e8a79dba8a3
  Redacted Contract draft

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f176ab8-16bc-4aa9-9c0a-3d4771d3f7dc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2f176ab8-16bc-4aa9-9c0a-3d4771d3f7dc.json.