---
title: "Out of Hours Future Operating Model"
ocid: "ocds-b5fd17-2f1c7247-7d3f-4dab-80e4-3fa2608833bb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f1c7247-7d3f-4dab-80e4-3fa2608833bb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2f1c7247-7d3f-4dab-80e4-3fa2608833bb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2f1c7247-7d3f-4dab-80e4-3fa2608833bb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF WALTHAM FOREST"
published: "2024-08-15"
---

# Out of Hours Future Operating Model

Buyer: LONDON BOROUGH OF WALTHAM FOREST  
Current stage: Award  
OCID: ocds-b5fd17-2f1c7247-7d3f-4dab-80e4-3fa2608833bb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f1c7247-7d3f-4dab-80e4-3fa2608833bb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2f1c7247-7d3f-4dab-80e4-3fa2608833bb.json)

## Summary

The London Borough of Waltham Forest has completed a procurement process titled "Out of Hours Future Operating Model," aimed at acquiring telephone-answering services under a service agreement with Capita Business Services. This procurement falls under the industry category of telephone-answering services and will be executed within England, United Kingdom. The procurement was conducted via direct award and has now reached the award stage. The contract, valued at £176,000, commenced on 8th July 2024 and will run through to 30th September 2025.

This tender creates significant opportunities for large-scale businesses in the customer call-handling service industry to expand their operations and secure substantial, long-term contracts. However, it may be less suitable for SMEs or VCSEs, given the scale and specific requirements. Companies with established credibility and capacity to handle extensive out-of-hours communication for local government bodies will find this contract particularly advantageous for business growth.

## Notice

Service agreement with Capita Business Services for Out of Hours Customer Call Handling Services, under the overarching agreement between London Borough of Ealing and Capital Business Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/533315e4-0fbe-4888-b264-f9cac614fb50 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Aug 2024 |
| Submission deadline | 19 Jun 2024 |
| Future notice date | Not specified |
| Award date | 18 Jun 2024 |
| Contract period | 7 Jul 2024 - 30 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £176,000 |
| Lots value | Not specified |
| Awards value | £176,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF WALTHAM FOREST |
| Locality | WALTHAMSTOW |
| Post town | East London |
| Postcode | E17 4JF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI53 Redbridge and Waltham Forest |
| Local authority | Waltham Forest |
| Electoral ward | Chapel End |
| Westminster constituency | Walthamstow |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 15 Aug 2024 at 11:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/533315e4-0fbe-4888-b264-f9cac614fb50

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/533315e4-0fbe-4888-b264-f9cac614fb50
  15th August 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.walthamforest.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f1c7247-7d3f-4dab-80e4-3fa2608833bb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2f1c7247-7d3f-4dab-80e4-3fa2608833bb.json.