---
title: "CJ720 Clearing Contact Centre - RM6116 Network Services 3"
ocid: "ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEEDS BECKETT UNIVERSITY"
published: "2024-04-18"
---

# CJ720 Clearing Contact Centre - RM6116 Network Services 3

Buyer: LEEDS BECKETT UNIVERSITY  
Current stage: Award  
OCID: ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d.json)

## Summary

The Leeds Beckett University has completed the procurement process for a stand-alone Contact Centre solution under the CCS Network Services 3 RM6116 framework. The procurement method used was a selective approach with a restricted procedure. The contract, valued at £342,000, has a duration from April 16, 2024, to April 15, 2027. The award was made to Vodafone Limited, and the procurement stage reached was the award stage on April 15, 2024. The contract covers communication software development services and is located in Yorkshire and the Humber, United Kingdom.

This tender opportunity with Leeds Beckett University could benefit businesses specialising in communication software development services. Companies with expertise in interactive voice response, queueing, call recording, and multi-channel communication solutions like text, webchat, social media, and email could explore growth opportunities through this contract. The procurement process creates an opening for service providers in the specified industry category to engage with a large-scale telecommunications company, Vodafone Limited, and potentially expand their business reach and capabilities.

## Notice

To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/11eff166-a5a5-467e-9805-d2c358be37a9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Apr 2024 |
| Submission deadline | 14 Apr 2024 |
| Future notice date | Not specified |
| Award date | 14 Apr 2024 |
| Contract period | 15 Apr 2024 - 15 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £342,000 |
| Lots value | Not specified |
| Awards value | £342,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS BECKETT UNIVERSITY |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS6 3QW |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Weetwood |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAFONE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212510 - Communication software development services

## Release History

- 18 Apr 2024 at 13:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/11eff166-a5a5-467e-9805-d2c358be37a9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/11eff166-a5a5-467e-9805-d2c358be37a9
  18th April 2024 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=848442281
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d.json.