--- title: "Front End Services" ocid: "ocds-b5fd17-2f2362fd-8f68-4c04-8b8c-6498cb76e2cb" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f2362fd-8f68-4c04-8b8c-6498cb76e2cb" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2f2362fd-8f68-4c04-8b8c-6498cb76e2cb.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2f2362fd-8f68-4c04-8b8c-6498cb76e2cb.json" source: "Contracts Finder" current_stage: "Planning" buyer: "HOME OFFICE" published: "2016-12-16" --- # Front End Services Buyer: HOME OFFICE Current stage: Planning OCID: ocds-b5fd17-2f2362fd-8f68-4c04-8b8c-6498cb76e2cb [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f2362fd-8f68-4c04-8b8c-6498cb76e2cb) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2f2362fd-8f68-4c04-8b8c-6498cb76e2cb.json) ## Summary The Home Office is planning to procure Front End Services to enhance customer experience for UK Visas and Immigration (UKVI) from April 1, 2018, to March 31, 2021, with a total budget of £50 million. This procurement process is currently in the planning stage, with a Supplier Open Day scheduled for December 20, 2016, in London. The tender aims to provide essential services, including biometrics collection and application checking, across various regions in the United Kingdom, ensuring a robust and secure process for all UKVI customers. This tender represents a significant opportunity for businesses specialising in data collection, scanning services, and document management to expand their operations. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be particularly well suited for competition, as the procurement method is open to a diverse range of suppliers. Engaging effectively with the Home Office during the Supplier Open Day could provide valuable insights for potential bidders aiming to tailor their offerings to meet the evolving needs of UKVI. ## Notice UKVI would like to procure services for: Biometrics Collection; - Scanning of physical documents; - Application Checking Service (checking applications for completeness). The primary objective of the upcoming tender is to enhance the services offered at the first touchpoint forUKVI customers. The longer term ambition is to align the Front Office Services with existing services offered overseas. The tender will cover services including but not limited to: - Capture the enrolment of the customer/applicant's biometrics including fingerprints, facial image, the passport biodata page and a digital signature; - Checking and taking digital images of the customer's documents including the passport; - Checking and confirming with the customer that all UkVI requested information is present; - Transferring the customer's digital images, via a secured architecture, from the supplier facilities to UKVI sites. A supplier day is being held to inform the nature and scope of the new procurement. UK Visas and Immigration (UKVI), a department within the Home Office,currently has a contract for Front Office Services. This is due to expire in February 2018 and will be re-competed. A supplier day is being held to help inform the nature and scope of the new procurement for the replacement contract. The first Supplier Open Day is currently targeted to be held in London on Tuesday, 20.12.2016. This is planned to: - Provide information about the present service and to present UKVI proposition to the market - Provide suppliers with a better understanding of anticipated needs - Explore our requirements and approaches - Develop an informed understanding of the capabilities of the market players - Explore with suppliers their commercial model - Identify additional services which suppliers could offer. Additional information: If you want to attend the events please send an email before 19.12.2016 to FrontEndServices@homeoffice.gsi.gov.uk and we will send you the registration details. You will also need to complete a Non Disclosure Agreement. Please ensure that this is received before 20.12.2016. A Prior information notice has been published under the publication number 2016/S 241-439232 at http://ted.europa.eu/udl?uri=TED:NOTICE:439232-2016:TEXT:EN:HTML. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2247e571-c923-4032-a726-2ddcf55d3df2 | | Notice type | Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Dec 2016 | | Submission deadline | Not specified | | Future notice date | 1 Mar 2017 | | Award date | Not specified | | Contract period | 1 Mar 2018 - 28 Feb 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HOME OFFICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 4DF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72314000 - Data collection and collation services - 72317000 - Data storage services - 75111000 - Executive and legislative services - 75130000 - Supporting services for the government - 79999100 - Scanning services ## Release History - 16 Dec 2016 at 17:12 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/2247e571-c923-4032-a726-2ddcf55d3df2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/2247e571-c923-4032-a726-2ddcf55d3df2 16th December 2016 - Future opportunity notice on Contracts Finder ## Notice URLs - http://ted.europa.eu/udl?uri=TED:NOTICE:439232-2016:TEXT:EN:HTML - https://www.gov.uk/government/organisations/home-office/about/procurement ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f2362fd-8f68-4c04-8b8c-6498cb76e2cb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2f2362fd-8f68-4c04-8b8c-6498cb76e2cb.json.