---
title: "GB-Glasgow: IVR Review Services"
ocid: "ocds-b5fd17-2f258dbc-18fb-44e6-ad0a-73ad84464939"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f258dbc-18fb-44e6-ad0a-73ad84464939"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2f258dbc-18fb-44e6-ad0a-73ad84464939.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2f258dbc-18fb-44e6-ad0a-73ad84464939.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2024-01-25"
---

# GB-Glasgow: IVR Review Services

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-2f258dbc-18fb-44e6-ad0a-73ad84464939

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f258dbc-18fb-44e6-ad0a-73ad84464939)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2f258dbc-18fb-44e6-ad0a-73ad84464939.json)

## Summary

The Student Loans Company Limited in Glasgow, United Kingdom, has published a tender titled "GB-Glasgow: IVR Review Services" for computer-related professional services. The contract, with a value of GBP 100,000, has a minimum value of GBP 50,000 and is an open procedure. The tender period ends on February 14, 2024, with the contract period starting on March 14, 2024, and ending on March 13, 2026.

This tender presents an opportunity for small and medium enterprises (SMEs) in the computer-related professional services industry to provide IVR review services to the Student Loans Company Limited based in Glasgow. Businesses interested in enhancing IVR call flow management and customer self-service operations are well-suited to compete. The deadline for submissions is February 14, 2024, allowing ample time for interested parties to prepare their proposals.

## Notice

The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5105832b-69e8-4461-80b3-abdcfdcb8583 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jan 2024 |
| Submission deadline | 14 Feb 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 14 Mar 2024 - 13 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G5 8DF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72590000 - Computer-related professional services

## Release History

- 25 Jan 2024 at 15:25 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5105832b-69e8-4461-80b3-abdcfdcb8583

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5105832b-69e8-4461-80b3-abdcfdcb8583
  25th January 2024 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Glasgow:-IVR-Review-Services/29V3D64ZKK
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f258dbc-18fb-44e6-ad0a-73ad84464939. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2f258dbc-18fb-44e6-ad0a-73ad84464939.json.