---
title: "Call Recording Solution"
ocid: "ocds-b5fd17-2f29d7bd-2304-48ed-8e1d-807c19e2f16a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f29d7bd-2304-48ed-8e1d-807c19e2f16a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2f29d7bd-2304-48ed-8e1d-807c19e2f16a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2f29d7bd-2304-48ed-8e1d-807c19e2f16a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PENSION PROTECTION FUND"
published: "2021-01-25"
---

# Call Recording Solution

Buyer: PENSION PROTECTION FUND  
Current stage: Award  
OCID: ocds-b5fd17-2f29d7bd-2304-48ed-8e1d-807c19e2f16a

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## Summary

The Pension Protection Fund has successfully completed a procurement process for a "Call Recording Solution" within the software package and information systems industry. The tender was conducted through a selective procurement method, using a call-off from a framework agreement. The contract, valued at £233,000, has an initial term of three years, commencing from December 3, 2020, with options for two 12-month extensions. The award for this contract was published on January 25, 2021, with the initial tender period closing on September 18, 2020. The contract delivery address is located in Croydon, London, United Kingdom.

This tender presents significant opportunities for businesses specialising in software solutions and information systems, particularly small and medium-sized enterprises (SMEs) seeking to expand their clientele. Given the nature of the project, firms that provide call recording and related IT services would be particularly well-suited to compete. The successful supplier, Bytes Software Services Limited, indicates a competitive market environment where innovation and tailored solutions may drive business growth for potential bidders in future procurements.

## Notice

This contract has an initial term of three years, with two 12-month extension options. The overall contract value (including the two extension options) is PS233,000.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ec71dbff-04b7-4a87-8deb-e271155e2733 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jan 2021 |
| Submission deadline | 18 Sep 2020 |
| Future notice date | Not specified |
| Award date | 17 Sep 2020 |
| Contract period | 3 Dec 2020 - 2 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £233,000 |
| Lots value | Not specified |
| Awards value | £233,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PENSION PROTECTION FUND |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 2NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BYTES SOFTWARE SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Jan 2021 at 16:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ec71dbff-04b7-4a87-8deb-e271155e2733

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ec71dbff-04b7-4a87-8deb-e271155e2733
  25th January 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f29d7bd-2304-48ed-8e1d-807c19e2f16a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2f29d7bd-2304-48ed-8e1d-807c19e2f16a.json.