---
title: "Service Management Tool - Support Hubs"
ocid: "ocds-b5fd17-2f469c30-b4e1-4b3b-bb08-380647e873d2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f469c30-b4e1-4b3b-bb08-380647e873d2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2f469c30-b4e1-4b3b-bb08-380647e873d2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2f469c30-b4e1-4b3b-bb08-380647e873d2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH TRANSPORT POLICE"
published: "2021-11-25"
---

# Service Management Tool - Support Hubs

Buyer: BRITISH TRANSPORT POLICE  
Current stage: Award  
OCID: ocds-b5fd17-2f469c30-b4e1-4b3b-bb08-380647e873d2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f469c30-b4e1-4b3b-bb08-380647e873d2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2f469c30-b4e1-4b3b-bb08-380647e873d2.json)

## Summary

The procurement process involves the British Transport Police, who have initiated a tender titled "Service Management Tool - Support Hubs." This tender falls under the category of software packages and information systems, with a total value of £336,920 and located in the United Kingdom. The procurement method used is selective, specifically a call-off from a framework agreement. The tender period closed on 1st November 2021, and the contract is set to begin on 15th December 2021, lasting until 14th December 2023.

This tender presents significant growth opportunities for businesses involved in service management tools and software solutions. Companies specialising in innovative software development and IT services are particularly well-suited to compete in this space, especially those with experience in public sector contracts. Given the nature of the contract, smaller firms may benefit from partnerships or collaborations with larger suppliers, as demonstrated by the successful bid from Freshworks Inc., a large-scale supplier in this field.

## Notice

G-Cloud 12 Call off for Service Management Tool for BTP Support Hubs

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e05bc604-1397-4ff0-b65a-244ccc369905 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2021 |
| Submission deadline | 1 Nov 2021 |
| Future notice date | Not specified |
| Award date | 23 Nov 2021 |
| Contract period | 15 Dec 2021 - 14 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £336,920 |
| Lots value | Not specified |
| Awards value | £336,920 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TRANSPORT POLICE |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 9LN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Camden Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Nov 2021 at 16:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e05bc604-1397-4ff0-b65a-244ccc369905

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e05bc604-1397-4ff0-b65a-244ccc369905
  25th November 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f469c30-b4e1-4b3b-bb08-380647e873d2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2f469c30-b4e1-4b3b-bb08-380647e873d2.json.