---
title: "Customer Service Practitioner Level 2 & Customer Service Specialist Level 3"
ocid: "ocds-b5fd17-2f517a64-6875-4c3c-b224-e0a3f0ff62f8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f517a64-6875-4c3c-b224-e0a3f0ff62f8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2f517a64-6875-4c3c-b224-e0a3f0ff62f8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2f517a64-6875-4c3c-b224-e0a3f0ff62f8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAMBRIDGESHIRE COUNTY COUNCIL"
published: "2020-12-07"
---

# Customer Service Practitioner Level 2 & Customer Service Specialist Level 3

Buyer: CAMBRIDGESHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-2f517a64-6875-4c3c-b224-e0a3f0ff62f8

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## Summary

Cambridgeshire County Council is conducting a procurement process for "Customer Service Practitioner Level 2 & Customer Service Specialist Level 3" apprenticeships training services. The procurement method is open, and the contract value is £37,500. The award was confirmed on 24th November 2020, and the contract period is set to commence on 11th January 2021, lasting until 27th September 2024. This procurement is located in the East of England, with a tender period that ended on 3rd November 2020.

This tender presents an opportunity for training providers, particularly those offering apprenticeship training in customer service, to expand their business operations. Companies specialising in educational services, especially those with a focus on apprenticeship schemes, would be well-suited to compete for similar contracts in the future. Engaging with public sector contracts like this can be a strategic avenue for growth and sustainability in the training industry.

## Notice

Mini competition from DPS- DN500916 - Customer Service Practitioner Level 2 & Customer Service Specialist Level 3 Apprenticeships Training Provider Additional information: Confirmation of award of mini competition

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/24505ad5-9637-4892-8951-5d6e5391b9fd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Dec 2020 |
| Submission deadline | 3 Nov 2020 |
| Future notice date | Not specified |
| Award date | 24 Nov 2020 |
| Contract period | 11 Jan 2021 - 27 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £37,500 |
| Lots value | Not specified |
| Awards value | £37,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAMBRIDGESHIRE COUNTY COUNCIL |
| Locality | HUNTINGDON |
| Post town | Peterborough |
| Postcode | PE29 6XL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Huntingdonshire |
| Electoral ward | Huntingdon North |
| Westminster constituency | Huntingdon |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEART OF ENGLAND TRAINING |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80511000 - Staff training services

## Release History

- 7 Dec 2020 at 15:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/24505ad5-9637-4892-8951-5d6e5391b9fd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/24505ad5-9637-4892-8951-5d6e5391b9fd
  7th December 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f517a64-6875-4c3c-b224-e0a3f0ff62f8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2f517a64-6875-4c3c-b224-e0a3f0ff62f8.json.