--- title: "Digital Delivery Centre support for new HMRC services" ocid: "ocds-b5fd17-2f5358fb-edf3-4ce4-9166-da97e0e413e6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f5358fb-edf3-4ce4-9166-da97e0e413e6" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2f5358fb-edf3-4ce4-9166-da97e0e413e6.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2f5358fb-edf3-4ce4-9166-da97e0e413e6.json" source: "Contracts Finder" current_stage: "Award" buyer: "H M REVENUE & CUSTOMS" published: "2021-11-16" --- # Digital Delivery Centre support for new HMRC services Buyer: H M REVENUE & CUSTOMS Current stage: Award OCID: ocds-b5fd17-2f5358fb-edf3-4ce4-9166-da97e0e413e6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f5358fb-edf3-4ce4-9166-da97e0e413e6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2f5358fb-edf3-4ce4-9166-da97e0e413e6.json) ## Summary The procurement process, initiated by HM Revenue & Customs (HMRC), involves the support for the development of new digital services through a tender titled "Digital Delivery Centre support for new HMRC services". This procurement falls under the IT services industry category, with a total contract value of £40,000,000. The contract period is set to commence on 11th November 2021 and will last until 10th November 2023. The procurement method utilised is selective, with calls-off from a framework agreement. The tender is currently in the award stage, following the conclusion of the tender period which ended on 12th May 2021. Work will primarily be located at delivery centres in Worthing, Newcastle, Leeds, Telford, and Edinburgh, although remote working is also expected to be feasible. This tender offers significant opportunities for businesses specialising in IT services, particularly those with capabilities in agile development and user-centred design, to partner with HMRC. SMEs (Small and Medium Enterprises) equipped with experience in delivering digital service solutions that conform to UK Government's Service Standards will be well-positioned to compete. Companies must also be ready to provide agile teams that can work collaboratively in a multi-supplier model, making this an ideal opportunity for tech firms looking to expand their footprint within governmental contracts. ## Notice To build on previous delivery success, HMRC is looking for a partner to help with new digital service development bringing a range of DDaT capability covering user-centred design and technical skills. Problem to be solved HMRC require a partner to deliver both the design and technical aspects of new front facing digital services developed in Scala using a micro-service architecture, meeting Government Digital Service standards. This will include (but is not limited to) providing technical agile specialists incorporating work in scrum teams and delivering in phased sprints. Specific delivery requirements will be managed through outcome based statements of work covering a variety of new service initiatives. We will look to provide support from Product & Delivery roles where suitable, assigning a Product Manager responsible for acceptance of deliverables. Our delivery centres also include suppliers supporting existing beta/live products and services, and co-working should be expected dependent on the service. Current phase Not started Work setup Address where the work will take place Delivery centres are in the following locations: * Worthing, * Newcastle, * Leeds, * Telford, * Edinburgh Working arrangements All work will be completed in line with Covid-19 restrictions and our 3rd party access policies. We expect a significant portion of work can be completed remotely/at supplier's office location, however resources will be expected to attend key agile ceremonies where a multi-supplier model is in place. No additional expenses will be chargeable to HMRC for travel or accommodation in the agreed base office locations per Statement of Work. Travel expenses will be paid in line with HMRC Travel & Subsistence policy. Security clearance All must have BPSS as a minimum. Preference is for contractors in certain roles to already hold SC clearance, however we would be willing to sponsor the SC clearance process at the supplier's expense. Additional information Additional terms and conditions The supplier will have had experience working to the UK Government's Service Standards (https://www.gov.uk/service-manual/service-standard). Suppliers register on Digital Market place and on the DOS 5 Framework were able to register to view the requirement and provide a response to the Stage 1 requirement. Stage 1 Essential and Nice to have skills 10% Stage 2 Presentation 30% Stage 2 Case Studies 15% Stage 2 Cultural fit 5% Stage 2 Social Value 10% Stage 2 Pricing 30% ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/086d73bb-7f95-4c72-a8b9-1c7715b9d03f | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | SME | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Nov 2021 | | Submission deadline | 12 May 2021 | | Future notice date | Not specified | | Award date | 12 Nov 2021 | | Contract period | 11 Nov 2021 - 10 Nov 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £40,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | H M REVENUE & CUSTOMS | | Locality | SALFORD | | Post town | Manchester | | Postcode | M60 9LA | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Salford | | Electoral ward | Ordsall | | Westminster constituency | Salford | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | OPENCAST SOFTWARE EUROPE | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 16 Nov 2021 at 15:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/086d73bb-7f95-4c72-a8b9-1c7715b9d03f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/086d73bb-7f95-4c72-a8b9-1c7715b9d03f 16th November 2021 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c8ca1e1b-a6bc-4748-9738-af7d00739894 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5a2de0e1-d45c-43d0-8eeb-1123bdefd358 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/2d992b25-c1fa-445a-97ca-748e8e751778 ## Notice URLs - https://www.gov.uk/service-manual/service-standard ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f5358fb-edf3-4ce4-9166-da97e0e413e6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2f5358fb-edf3-4ce4-9166-da97e0e413e6.json.