--- title: "Request for Information for The Provision of a Patient Experience and Engagement Support Service on behalf of NHS Leeds North, Leeds South and East and Leeds West Clinical Commissioning Groups" ocid: "ocds-b5fd17-2f5e4736-312f-4fe9-9ea9-3b5bebc66e03" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f5e4736-312f-4fe9-9ea9-3b5bebc66e03" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2f5e4736-312f-4fe9-9ea9-3b5bebc66e03.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2f5e4736-312f-4fe9-9ea9-3b5bebc66e03.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS SHARED BUSINESS SERVICES LTD (NHS SBS)" published: "2017-04-10" --- # Request for Information for The Provision of a Patient Experience and Engagement Support Service on behalf of NHS Leeds North, Leeds South and East and Leeds West Clinical Commissioning Groups Buyer: NHS SHARED BUSINESS SERVICES LTD (NHS SBS) Current stage: Tender OCID: ocds-b5fd17-2f5e4736-312f-4fe9-9ea9-3b5bebc66e03 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f5e4736-312f-4fe9-9ea9-3b5bebc66e03) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2f5e4736-312f-4fe9-9ea9-3b5bebc66e03.json) ## Summary NHS Shared Business Services Ltd (NHS SBS) is seeking information through a Request for Information (RFI) for the provision of a Patient Experience and Engagement Support Service on behalf of NHS Leeds North, Leeds South and East, and Leeds West Clinical Commissioning Groups. The procurement process is currently in the planning stage, with an RFI closing date set for 27th April 2017. The estimated budget for this service is approximately £114,000 per annum, with a contract duration expected to be three years, extendable for an additional two years. This initiative falls under the research and development consultancy services industry category and is being conducted in the North East of the United Kingdom. This tender presents an opportunity for businesses focused on research, consultancy, and training services to engage with public health organisations. Companies that have expertise in patient engagement and experience enhancement, particularly those that can address the needs of hard-to-reach groups, would be well-suited to participate. The RFI aims to refine the service specification and gauge the potential for competitive bids, ultimately aiming to improve service quality and integration in healthcare delivery within the region. ## Notice REQUEST FOR INFORMATION ONLY The purpose of this Request for Information (RFI) is to support NHS Leeds North, Leeds South and East and Leeds West Clinical Commissioning Groups (the CCGs) to form a view of the best way to procure the services described below and this is not an Invitation to Tender. NHS SBS are acting on behalf of the CCGs and are seeking information from Providers which will be used to help determine the commissioning approach for the provision of an Involvement, Engagement and Patient Experience Function. The CCGs are working closely together across Leeds and have an existing in-house Engagement Team. The CCGs are looking for an Independent Involvement, Engagement and Patient Experience Engagement Function who can supplement their engagement requirements, and must ensure that the statutory duty is underpinned by robust engagement which informs service delivery including the commissioning and de-commissioning of Services. The CCGs are looking for an expert resource and advisory function to complement the engagement work undertaken. This will include the Provision of an Asset-Based Engagement (ABE) approach to ensure the needs of the less often heard and hard to reach groups from each of the nine protected characteristics are taken into account. For the purpose of this RFI, the Affordability Threshold is estimated to be circa PS114,000 per annum and it is envisaged that the Contract will be for a duration of 3 years with the option to extend for up to a further 2 years. Your RFI response will help the CCGs to further refine the Service Specification as well as inform the potential benefits of competition to improve services with regards to meeting the needs of service users, improving quality, value for money and better integration without destabilising service provision. You are therefore encouraged to respond to all questions as fully as you can to evidence the relative benefits of a potential competitive process. Following receipt of the RFI documentation and the finalisation of the CCGs commissioning approach, it is the CCGs expectation that the procurement documentation will be issued within the next 6 months. This RFI has also been advertised in OJEU. To register on EU Supply please log on to the following website: https://nhssbs.eu-supply.com and look for tender reference number 27046. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e6bf66bc-c673-4d89-be63-6b4a42f9ad56 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Apr 2017 | | Submission deadline | 27 Apr 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jan 2018 - 31 Dec 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS SHARED BUSINESS SERVICES LTD (NHS SBS) | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS15 8ZB | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Garforth & Swillington | | Westminster constituency | Leeds East | | Delivery location | TLC North East (England) | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services - 80 - Education and training services ### Codes - 73000000 - Research and development services and related consultancy services - 73200000 - Research and development consultancy services - 80000000 - Education and training services ## Release History - 10 Apr 2017 at 14:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e6bf66bc-c673-4d89-be63-6b4a42f9ad56 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e6bf66bc-c673-4d89-be63-6b4a42f9ad56 10th April 2017 - Opportunity notice on Contracts Finder ## Notice URLs - https://nhssbs.eu-supply.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f5e4736-312f-4fe9-9ea9-3b5bebc66e03. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2f5e4736-312f-4fe9-9ea9-3b5bebc66e03.json.