---
title: "Telephony and Contact Centre Service"
ocid: "ocds-b5fd17-2f90bdd9-26a7-4c94-994a-b937040579c4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f90bdd9-26a7-4c94-994a-b937040579c4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2f90bdd9-26a7-4c94-994a-b937040579c4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2f90bdd9-26a7-4c94-994a-b937040579c4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BATH AND NORTH EAST SOMERSET COUNCIL"
published: "2024-11-08"
---

# Telephony and Contact Centre Service

Buyer: BATH AND NORTH EAST SOMERSET COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-2f90bdd9-26a7-4c94-994a-b937040579c4

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## Summary

Bath and North East Somerset Council (B&NES) has completed the procurement process for modernising their telephony and contact centre services. The project, titled "Telephony and Contact Centre Service," falls under the telecommunications equipment and supplies industry (CPV code 32500000). The procurement process aimed at replacing the council’s legacy on-premise Mitel system with a cloud-hosted solution, integrating Microsoft Teams for internal communications. The contract, valued at GBP 1,945,154.35, was awarded to Charterhouse Voice & Data Ltd. The contract period will span from 2nd December 2024 to 1st December 2029.

This tender offers substantial growth opportunities for businesses, particularly those specialising in telecommunications, cloud services, and IT solutions. Smaller enterprises (SMEs) were considered suitable for this contract, making it an ideal opportunity for innovative tech firms to showcase their capabilities. Businesses engaged in cloud migration, advanced telecommunication systems, and integration of Microsoft Teams would find this tender most relevant. The project's regional impact extends to various geographic locations including the UK and overseas territories, thus providing a platform for extensive market reach and business development.

## Notice

B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/634ff4ab-c3ff-403b-9602-5cdc109e9c82 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Nov 2024 |
| Submission deadline | 6 Sep 2024 |
| Future notice date | Not specified |
| Award date | 28 Oct 2024 |
| Contract period | 2 Dec 2024 - 1 Dec 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,945,154 |
| Lots value | Not specified |
| Awards value | £1,945,154 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BATH AND NORTH EAST SOMERSET COUNCIL |
| Locality | KEYNSHAM |
| Post town | Bristol |
| Postcode | BS31 1FS |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | Bath and North East Somerset |
| Electoral ward | Keynsham North |
| Westminster constituency | North East Somerset and Hanham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTERHOUSE VOICE & DATA |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32500000 - Telecommunications equipment and supplies

## Release History

- 8 Nov 2024 at 10:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/634ff4ab-c3ff-403b-9602-5cdc109e9c82

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/634ff4ab-c3ff-403b-9602-5cdc109e9c82
  8th November 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.bathnes.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f90bdd9-26a7-4c94-994a-b937040579c4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2f90bdd9-26a7-4c94-994a-b937040579c4.json.