---
title: "Upgrade & Replacement of Avaya Telephony (Back Office and Contact Centre Systems)"
ocid: "ocds-b5fd17-2f91b98e-4f2c-4249-85b9-e1f4ce9c778f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f91b98e-4f2c-4249-85b9-e1f4ce9c778f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2f91b98e-4f2c-4249-85b9-e1f4ce9c778f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2f91b98e-4f2c-4249-85b9-e1f4ce9c778f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SOUTHEND-ON-SEA BOROUGH COUNCIL"
published: "2018-08-14"
---

# Upgrade & Replacement of Avaya Telephony (Back Office and Contact Centre Systems)

Buyer: SOUTHEND-ON-SEA BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-2f91b98e-4f2c-4249-85b9-e1f4ce9c778f

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## Summary

The Southend-on-Sea Borough Council is currently conducting an open EU tender for the Upgrade and Replacement of the Avaya Telephony System. This procurement relates to the provision of telephone and data transmission services. The tender was published on 14th August 2018 and the submission deadline for offers is set for 11th September 2018. The estimated total contract value is £545,000, and the contract is expected to commence on 1st October 2018, lasting until 30th September 2021. This opportunity is available to businesses across various locations, including the British Overseas Territories, Channel Islands, and the United Kingdom.

This tender offers significant opportunities for businesses involved in telecommunications and IT services, particularly those specialising in telephony systems. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement process is designed to support their involvement. Companies adept at providing innovative communication solutions and looking to expand their market presence in public sector contracts would be particularly well-positioned to compete and contribute to this project.

## Notice

Southend Borough Council is carrying out this procurement exercise in the form of an Open EU Tender for the Provision of an Upgrade and Replacement of the Avaya Telephony System as per tender documents. In order to access the opportunity you must express your interest by registering on the Council's e-tendering system free of charge on the link below. https://procurement.southend.gov.uk/?ReadForm&login

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5c5101a6-d18c-427c-8183-5f0c99084cfd |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Aug 2018 |
| Submission deadline | 11 Sep 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Sep 2018 - 30 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £545,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHEND-ON-SEA BOROUGH COUNCIL |
| Locality | SOUTHEND-ON-SEA |
| Post town | Southend-on-Sea |
| Postcode | SS2 6LR |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64210000 - Telephone and data transmission services

## Release History

- 14 Aug 2018 at 13:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5c5101a6-d18c-427c-8183-5f0c99084cfd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5c5101a6-d18c-427c-8183-5f0c99084cfd
  14th August 2018 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=35d3f7b5-bd9f-e811-80ed-005056b64545
  Advert

## Notice URLs

- http://www.southend.gov.uk/
- https://procurement.southend.gov.uk/?ReadForm&login

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f91b98e-4f2c-4249-85b9-e1f4ce9c778f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2f91b98e-4f2c-4249-85b9-e1f4ce9c778f.json.