---
title: "Cross Industry Review of Customer Satisfaction measures"
ocid: "ocds-b5fd17-2f997c8e-0eec-45a7-91bb-3e7b31bf2b3e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f997c8e-0eec-45a7-91bb-3e7b31bf2b3e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2f997c8e-0eec-45a7-91bb-3e7b31bf2b3e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2f997c8e-0eec-45a7-91bb-3e7b31bf2b3e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR TRANSPORT : DEPARTMENT FOR TRANSPORT"
published: "2019-06-12"
---

# Cross Industry Review of Customer Satisfaction measures

Buyer: DEPARTMENT FOR TRANSPORT : DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-2f997c8e-0eec-45a7-91bb-3e7b31bf2b3e

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## Summary

The procurement process involves the Department for Transport in England, which is seeking to conduct a "Cross Industry Review of Customer Satisfaction measures" under the category of "Research and development services and related consultancy services." This contract is part of a selective procurement method, utilising a call-off from a framework agreement. The tender period ended on 7th March 2019, with the contract period commencing on 4th April 2019 and running until 2nd August 2019. The total value of the contract is £31,755 GBP, with the awarded supplier being Populus Limited, a small to medium-sized enterprise (SME) located in London.

This tender presents an opportunity for SMEs specialising in research and consultancy services to engage with the Department for Transport, potentially leading to future contracts in the public sector. Firms with expertise in customer satisfaction measurement, market research, or data analysis would be particularly well-positioned to compete. Businesses that can demonstrate prior experience and innovative approaches to research in the transport sector may find this an excellent opportunity to expand their portfolio and establish long-term relationships with government clients.

## Notice

Research

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/169688b2-cf49-4b28-b990-c428244a87f1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jun 2019 |
| Submission deadline | 7 Mar 2019 |
| Future notice date | Not specified |
| Award date | 31 Mar 2019 |
| Contract period | 3 Apr 2019 - 2 Aug 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £31,755 |
| Lots value | Not specified |
| Awards value | £31,755 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR TRANSPORT : DEPARTMENT FOR TRANSPORT |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | POPULUS |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 12 Jun 2019 at 12:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/169688b2-cf49-4b28-b990-c428244a87f1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/169688b2-cf49-4b28-b990-c428244a87f1
  12th June 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/17b7aba8-8601-4648-aef1-778e48c0bd9e
  LOA
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c29f9547-a786-45e4-8676-265cdbb1531e
  Terms and Conditions

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2f997c8e-0eec-45a7-91bb-3e7b31bf2b3e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2f997c8e-0eec-45a7-91bb-3e7b31bf2b3e.json.