---
title: "Research - The language of complaints"
ocid: "ocds-b5fd17-2fad0eb5-1ea9-4a98-b44c-04e130a08022"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fad0eb5-1ea9-4a98-b44c-04e130a08022"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2fad0eb5-1ea9-4a98-b44c-04e130a08022.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2fad0eb5-1ea9-4a98-b44c-04e130a08022.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEGAL OMBUDSMAN"
published: "2017-03-13"
---

# Research - The language of complaints

Buyer: LEGAL OMBUDSMAN  
Current stage: Award  
OCID: ocds-b5fd17-2fad0eb5-1ea9-4a98-b44c-04e130a08022

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2fad0eb5-1ea9-4a98-b44c-04e130a08022.json)

## Summary

The Legal Ombudsman has successfully completed a public procurement process for research consultancy services with the project titled "Research - The language of complaints". The contract, valued at £38,720, was awarded on 8 March 2017, and the contract period spans from 13 March 2017 to 23 June 2017. This procurement process followed an open procedure and was marked as complete after the tender ended on 30 January 2017. The primary location for this procurement is Wolverhampton, England, with a focus on understanding the impact of language on legal complaint outcomes.

This procurement presents an excellent opportunity for businesses specialising in research consultancy, particularly those experienced in legal or complaint management sectors. Small and medium enterprises (SMEs) are particularly encouraged to participate, as the project aims to explore insightful methodologies that could enhance the legal complaints process. Given the focus on language and communication, firms that have expertise in qualitative research or linguistics would be well-suited to compete for similar contracts in the future.

## Notice

The Legal Ombudsman wishes to commission research to explore the impact of language on complaint outcomes throughout the legal complaints process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7ecc6314-5984-4a0d-beca-8c5b204dae9d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Mar 2017 |
| Submission deadline | 30 Jan 2017 |
| Future notice date | Not specified |
| Award date | 8 Mar 2017 |
| Contract period | 13 Mar 2017 - 23 Jun 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | £38,720 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEGAL OMBUDSMAN |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 2RA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | East Park |
| Westminster constituency | Wolverhampton South East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73210000 - Research consultancy services

## Release History

- 13 Mar 2017 at 15:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7ecc6314-5984-4a0d-beca-8c5b204dae9d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7ecc6314-5984-4a0d-beca-8c5b204dae9d
  13th March 2017 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.legalombudsman.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fad0eb5-1ea9-4a98-b44c-04e130a08022. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2fad0eb5-1ea9-4a98-b44c-04e130a08022.json.