---
title: "Voice of the Customer Research Platform procurement"
ocid: "ocds-b5fd17-2fb5f470-684d-4880-836d-76346aa71d67"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fb5f470-684d-4880-836d-76346aa71d67"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2fb5f470-684d-4880-836d-76346aa71d67.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2fb5f470-684d-4880-836d-76346aa71d67.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CABINET OFFICE : CABINET OFFICE"
published: "2021-05-25"
---

# Voice of the Customer Research Platform procurement

Buyer: CABINET OFFICE : CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-2fb5f470-684d-4880-836d-76346aa71d67

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fb5f470-684d-4880-836d-76346aa71d67)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2fb5f470-684d-4880-836d-76346aa71d67.json)

## Summary

The Cabinet Office is conducting a procurement for a "Voice of the Customer Research Platform" aimed at acquiring a SaaS Customer Experience Platform to evaluate customer satisfaction across its services. This contract, valued at £100,000, falls within the IT software package industry category, specifically targeting survey analysis and customer satisfaction services. The tender period concluded on 29 March 2021, with the contract period officially commencing on 1 April 2021 and lasting until 31 March 2022.

This procurement presents significant opportunities for businesses specializing in software solutions, particularly those that focus on customer experience and survey analysis. Participants that provide SaaS platforms capable of delivering insightful customer satisfaction analytics would be particularly well-suited to compete. The contract's value and the involvement of the Cabinet Office suggest potential for future collaborations and extended engagements in public-sector software solutions.

## Notice

The Authority is seeking approval to procure a SaaS Customer Experience Platform to measure and research customer satisfaction for the services we operate Additional information: Redacted Award Letter and Call-Off Contract attached.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cb226da1-c2fe-4a9b-b166-75c2910ea99b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 May 2021 |
| Submission deadline | 29 Mar 2021 |
| Future notice date | Not specified |
| Award date | 30 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CABINET OFFICE : CABINET OFFICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUALTRICS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48517000 - IT software package
- 79311300 - Survey analysis services
- 79342311 - Customer satisfaction survey

## Release History

- 25 May 2021 at 10:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cb226da1-c2fe-4a9b-b166-75c2910ea99b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cb226da1-c2fe-4a9b-b166-75c2910ea99b
  25th May 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a613775f-5d38-4a12-9e77-78059b9875b4
  REDACTED CCZN21A14 Award Letter v2.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c9bf51ce-cac8-45af-945e-b3cc2bc9764c
  REDACTED CCZN21A14 - G-Cloud 12 Call-Off Contract COMPLETE

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fb5f470-684d-4880-836d-76346aa71d67. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2fb5f470-684d-4880-836d-76346aa71d67.json.