--- title: "Customer Portal" ocid: "ocds-b5fd17-2fb95051-c842-4a07-8101-7f551154cb1c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fb95051-c842-4a07-8101-7f551154cb1c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2fb95051-c842-4a07-8101-7f551154cb1c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2fb95051-c842-4a07-8101-7f551154cb1c.json" source: "Contracts Finder" current_stage: "Award" buyer: "NEWLON HOUSING TRUST" published: "2017-11-28" --- # Customer Portal Buyer: NEWLON HOUSING TRUST Current stage: Award OCID: ocds-b5fd17-2fb95051-c842-4a07-8101-7f551154cb1c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fb95051-c842-4a07-8101-7f551154cb1c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2fb95051-c842-4a07-8101-7f551154cb1c.json) ## Summary Newlon Housing Trust (NHT) is inviting tenders for the development and maintenance of a Customer Portal aimed at improving digital services for residents across North and East London. This procurement process is currently in the award stage, with the contract set to commence from 16th October 2017, extending for up to three years. The estimated contract value for the initial phase of development is £60,000 (including VAT). Interested parties should note that the tender period has concluded, with the final deadline for submissions having been on 15th September 2017. This contract offers significant opportunities for IT service providers, particularly those specialising in software development, consulting, and internet support, as NHT seeks to innovate its resident engagement through a robust customer portal. Businesses that are well-suited for bidding include medium to large IT firms with expertise in Microsoft Dynamics 365 and WordPress integration, who can demonstrate experience in developing innovative digital solutions for the public sector. ## Notice Newlon (NHT) delivers services to the residents of 8,000 affordable rented, shared ownership and leasehold homes across North and East London. Our main services include: - Letting properties - Repairing properties - Maintaining the grounds and communal areas of our estates and buildings - Managing applications from residents who want to buy or exchange their home - Managing local issues such as nuisance and anti-social behaviour NHT is seeking bids from suitably skilled and experienced suppliers to develop and maintain a customer portal for residents. NHT wish to use digital channels to improve services for residents and become more efficient. We intend to migrate more and more services and we expect the resident portal to be our primary digital platform. The portal will closely integrate with NHT's existing WordPress website and be driven by Microsoft Dynamics 365. The portal will enable customers to update information, check progress, make payments and communicate more effectively with NHT. The portal will need to be innovative and developed to be future proof. The contract value of PS60,000 (including VAT) is an estimate for the first phase of development excluding licence and maintenance costs. However, the scope of the award is for a contract of up to 3 years to allow for future phases of incremental development and support. The tender documents can be accessed on the Bravo Solutions Local Government Sourcing portal at the following address: https://www.localgovsourcing.co.uk/web/login.shtml ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5c883e66-e501-4180-87a3-7153c709997c | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Nov 2017 | | Submission deadline | 15 Sep 2017 | | Future notice date | Not specified | | Award date | 18 Oct 2017 | | Contract period | 1 Nov 2017 - 31 Oct 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £38,695 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NEWLON HOUSING TRUST | | Locality | LONDON | | Post town | North London | | Postcode | N17 9FE | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI43 Haringey and Islington | | Local authority | Haringey | | Electoral ward | Tottenham Hale | | Westminster constituency | Tottenham | | Delivery location | TLI London | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | BRETTERICK CONSULTING | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 28 Nov 2017 at 13:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5c883e66-e501-4180-87a3-7153c709997c - 1 Sep 2017 at 14:27 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d2f992da-9ffa-4995-8e4f-f7cc9d08dc61 - 12 Jul 2017 at 18:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d2f992da-9ffa-4995-8e4f-f7cc9d08dc61 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/5c883e66-e501-4180-87a3-7153c709997c 28th November 2017 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/d2f992da-9ffa-4995-8e4f-f7cc9d08dc61 1st September 2017 - Opportunity notice on Contracts Finder - https://www.localgovsourcing.co.uk/web/login.shtml BravoSolution Local Government Sourcing portal (e-tendering system - all tender documents can be downloaded from this site, click on current opportunities) ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fb95051-c842-4a07-8101-7f551154cb1c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2fb95051-c842-4a07-8101-7f551154cb1c.json.