---
title: "Future Contact Solution"
ocid: "ocds-b5fd17-2fbd44d0-a4aa-45dc-bb51-66267e5bae5a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fbd44d0-a4aa-45dc-bb51-66267e5bae5a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2fbd44d0-a4aa-45dc-bb51-66267e5bae5a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2fbd44d0-a4aa-45dc-bb51-66267e5bae5a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HM LAND REGISTRY"
published: "2026-06-17"
---

# Future Contact Solution

Buyer: HM LAND REGISTRY  
Current stage: Award  
OCID: ocds-b5fd17-2fbd44d0-a4aa-45dc-bb51-66267e5bae5a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fbd44d0-a4aa-45dc-bb51-66267e5bae5a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2fbd44d0-a4aa-45dc-bb51-66267e5bae5a.json)

## Summary

The procurement process titled "Future Contact Solution" was conducted by HM Land Registry, located in Swansea, with the postal code SA7 9QF. This procurement falls under the industry category of IT services, specifically consulting, software development, Internet, and support services. The procurement method utilised was selective, specifically a call-off from a framework agreement. The tender stage is completed, with the award status marked as active. The total estimated value of the procurement was £6,000,000, with a minimum award value of £2,361,949.53. The contract will commence on 15th June 2027 and end on 14th June 2030. The award was granted to Route 101 Limited, and the contract covers a wide range of delivery locations, including the United Kingdom, British Overseas Territories, the Channel Islands, Europe, Isle of Man, and other regions worldwide.

This tender presents numerous opportunities for growth, particularly for SMEs interested in providing comprehensive IT services covering various geographical regions. Businesses that specialise in contact centre technology, including inbound and outbound centre delivery, management, and maintenance, would be well-positioned to benefit from this procurement. The engagement also demands ongoing support, indicating opportunities for long-term business relationship development with HM Land Registry. Given the substantial financial value and the call-off nature from a framework, companies already on relevant frameworks or capable of competitive bidding could leverage this contract for significant business expansion within the public sector.

## Notice

Contact Centre Technology. Inbound and outbound contact centre delivery and management including ongoing support and maintenance

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/496b6dc3-9d49-45c3-887e-52a663ee5c3f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jun 2026 |
| Submission deadline | 27 Feb 2026 |
| Future notice date | Not specified |
| Award date | 7 Jun 2026 |
| Contract period | 14 Jun 2027 - 14 Jun 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,000,000 |
| Lots value | Not specified |
| Awards value | £2,361,949 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM LAND REGISTRY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA7 9QF |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Llansamlet |
| Westminster constituency | Neath and Swansea East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROUTE 101 |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Jun 2026 at 13:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/496b6dc3-9d49-45c3-887e-52a663ee5c3f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/496b6dc3-9d49-45c3-887e-52a663ee5c3f
  17th June 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fbd44d0-a4aa-45dc-bb51-66267e5bae5a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2fbd44d0-a4aa-45dc-bb51-66267e5bae5a.json.