---
title: "RBKC Out of Hours Call Centre Service"
ocid: "ocds-b5fd17-2fc0d2a5-3f64-41f8-91ec-56dd65c5924e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fc0d2a5-3f64-41f8-91ec-56dd65c5924e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2fc0d2a5-3f64-41f8-91ec-56dd65c5924e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2fc0d2a5-3f64-41f8-91ec-56dd65c5924e.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CAPITALESOURCING"
published: "2023-06-09"
---

# RBKC Out of Hours Call Centre Service

Buyer: CAPITALESOURCING  
Current stage: Tender  
OCID: ocds-b5fd17-2fc0d2a5-3f64-41f8-91ec-56dd65c5924e

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## Summary

The Royal Borough of Kensington & Chelsea (RBKC) is seeking tenders for the provision of an out of hours call handling service. The contract, valued at £814,200 GBP, will be awarded for an initial 36-month period, with the potential for a 24-month extension. The procurement stage is currently in the Tender phase, with an application deadline of midday on Monday 10th July 2023. The delivery of the contract is expected to commence on or around Tuesday 22nd August 2023. The industry category for this tender is call centre, and the location is in London, United Kingdom.

This tender presents an opportunity for businesses specialising in call centre services to bid and secure a long-term contract with RBKC. Small and medium-sized enterprises (SMEs) are specifically encouraged to participate. The competitive procurement method is an open procedure (above threshold), providing a fair chance for businesses of different sizes to compete. The nature of this opportunity suits service providers in the call centre industry, particularly those with experience in handling out of hours call services.

## Notice

The Royal Borough of Kensington & Chelsea (RBKC) is inviting tenders from sufficiently experienced and qualified contractors for the provision of an out of hours call handling service. A Service Contract will be awarded to one contractor. The contract will be established for an initial duration of 36 months, with the option to extend for up to 24 further months at RBKC's discretion. The delivery of the contract is anticipated to begin on or around Tuesday 22nd August 2023. To Apply The full tender pack, including the specification of requirements and contract terms and conditions can be downloaded from the capitalEsouring e-tendering portal. Please search for reference PRJ_RBKC_20857. Registration on the portal is necessary to be able to download the documents. Guidance about how to access the tender documents can be found on the RBKC Procurement website. Tender submissions must be submitted via the portal. The deadline for submitting a tender response for this opportunity is midday on Monday 10th July 2023. Please submit any clarification questions relating to this tender via the message board on the portal. The deadline for clarification questions for this opportunity is midday on Monday 3rd July 2023.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/941c2c7c-0a6a-44b3-8cac-3709d37a3d17 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jun 2023 |
| Submission deadline | 10 Jul 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 21 Aug 2023 - 21 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £814,200 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAPITALESOURCING |
| Locality | LONDON |
| Post town | West London |
| Postcode | W8 7NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 9 Jun 2023 at 14:57 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/941c2c7c-0a6a-44b3-8cac-3709d37a3d17

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/941c2c7c-0a6a-44b3-8cac-3709d37a3d17
  9th June 2023 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fc0d2a5-3f64-41f8-91ec-56dd65c5924e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2fc0d2a5-3f64-41f8-91ec-56dd65c5924e.json.