---
title: "Customer Satisfaction Research: Telephone Annual Survey"
ocid: "ocds-b5fd17-2fd3d2b1-7b5a-4d50-bd55-058b522748a9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fd3d2b1-7b5a-4d50-bd55-058b522748a9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2fd3d2b1-7b5a-4d50-bd55-058b522748a9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2fd3d2b1-7b5a-4d50-bd55-058b522748a9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE"
published: "2019-10-17"
---

# Customer Satisfaction Research: Telephone Annual Survey

Buyer: SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE  
Current stage: Award  
OCID: ocds-b5fd17-2fd3d2b1-7b5a-4d50-bd55-058b522748a9

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## Summary

The South Yorkshire Passenger Transport Executive is conducting a tender for the "Customer Satisfaction Research: Telephone Annual Survey," which falls under the survey services industry category. This procurement process is currently active, having been published on 6th September 2019. The tender period concluded on 20th September 2019, and the award notice was issued on 10th October 2019, with a contract start date of 1st November 2019 and an end date of 31st January 2020. The value of the contract is set at £25,000.

This tender presents significant growth opportunities for businesses specialising in survey services, particularly those experienced in customer satisfaction research. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement is tailored to accommodate their capabilities. Organisations with expertise in telephone survey methodologies, passenger satisfaction analysis, and data collection will be well-positioned to compete effectively for this contract.

## Notice

Travel survey via telephone research to be carried out to track satisfaction and travel behaviours on bus, tram and train in South Yorkshire. This survey is a replacement for the postal self-completion travel survey which has been carried out since 2005 (although it is recognised that due to the significant change in format and methodology that the new telephone survey will not be directly comparable to this postal survey). This telephone survey is a comprehensive piece of research capturing information on: * Passenger Satisfaction * Customer Profiling * Customer Characteristics Additional information: Full tender documentation including the Specification, Invitation to Tender, Draft Contract and Instructions can be accessed at http://www.sypte.co.uk/WhatWeDo/Contracts

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a71286bb-e298-47e5-961c-4a59dfd3fb5a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Oct 2019 |
| Submission deadline | 20 Sep 2019 |
| Future notice date | Not specified |
| Award date | 9 Oct 2019 |
| Contract period | 1 Nov 2019 - 31 Jan 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | £16,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2BQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MARKETING MEANS (UK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79342311 - Customer satisfaction survey

## Release History

- 17 Oct 2019 at 08:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a71286bb-e298-47e5-961c-4a59dfd3fb5a
- 6 Sep 2019 at 13:21 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d4b38274-f39d-4d10-a324-212e0ac1b13a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a71286bb-e298-47e5-961c-4a59dfd3fb5a
  17th October 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d4b38274-f39d-4d10-a324-212e0ac1b13a
  6th September 2019 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.sypte.co.uk/WhatWeDo/Contracts

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fd3d2b1-7b5a-4d50-bd55-058b522748a9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2fd3d2b1-7b5a-4d50-bd55-058b522748a9.json.