---
title: "Contact Centre Transformation to Hosted Solution Phase 2 (G-Cloud 14 Call Off)"
ocid: "ocds-b5fd17-2fd79768-071f-455f-9dff-3edaedc32163"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fd79768-071f-455f-9dff-3edaedc32163"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2fd79768-071f-455f-9dff-3edaedc32163.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2fd79768-071f-455f-9dff-3edaedc32163.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PETERBOROUGH CITY COUNCIL"
published: "2025-06-19"
---

# Contact Centre Transformation to Hosted Solution Phase 2 (G-Cloud 14 Call Off)

Buyer: PETERBOROUGH CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-2fd79768-071f-455f-9dff-3edaedc32163

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fd79768-071f-455f-9dff-3edaedc32163)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2fd79768-071f-455f-9dff-3edaedc32163.json)

## Summary

The procurement process for the "Contact Centre Transformation to Hosted Solution Phase 2," led by Peterborough City Council, has reached the award stage, with PricewaterhouseCoopers (LLP) being the successful bidder. This procurement falls under the services category, particularly focusing on call centre enhancements, and relates to the region of England, United Kingdom. The process employed a selective procurement method using a restricted procedure, with the tender stage concluding on 31st March 2025. The contract began on 14th April 2025 and is set to end on 31st July 2025, involving a total contract value of £320,000.

This tender offers significant opportunities for businesses specialising in advanced call centre solutions, particularly those capable of implementing AWS voice automation and model redesign. While the tender is not tailored for SMEs or VCSEs, well-established firms with existing capabilities in the relevant technologies and processes stand to gain from such partnerships. Engagements like these can significantly bolster a company’s portfolio, demonstrating their capacity to support comprehensive digital transformations for public sector entities.

## Notice

Phase 2 of the contact centre transformation project - AWS voice automation & enhanced benefits and redesign of the contact model.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/13729684-1c97-43db-89db-c082abf5363d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jun 2025 |
| Submission deadline | 31 Mar 2025 |
| Future notice date | Not specified |
| Award date | 3 Apr 2025 |
| Contract period | 13 Apr 2025 - 31 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £320,000 |
| Lots value | Not specified |
| Awards value | £320,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PETERBOROUGH CITY COUNCIL |
| Locality | PETERBOROUGH |
| Post town | Peterborough |
| Postcode | PE2 8TY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH41 Peterborough |
| Local authority | Peterborough |
| Electoral ward | Fletton and Stanground |
| Westminster constituency | North West Cambridgeshire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRICEWATERHOUSECOOPERS (LLP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 19 Jun 2025 at 06:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/13729684-1c97-43db-89db-c082abf5363d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/13729684-1c97-43db-89db-c082abf5363d
  19th June 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.peterborough.gov.uk/business/supplying-the-council/supply-opportunities

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2fd79768-071f-455f-9dff-3edaedc32163. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2fd79768-071f-455f-9dff-3edaedc32163.json.